Mercedes Gastelum
Imperial,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
Office Manager
Uni Care Hospice
02.2022 - 01.2024
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Social Worker Assistant
Imperial County Department Of Social Services
03.2021 - 02.2022
- Enhanced client well-being by providing emotional support and guidance during difficult times.
- Assisted social workers in developing comprehensive care plans for clients, improving their quality of life.
- Collaborated with multidisciplinary teams to ensure cohesive and effective support for clients and families.
- Supported social workers in case management tasks, streamlining processes and increasing efficiency.
- Maintained accurate client records, ensuring privacy and compliance with regulations.
- Assisted in crisis intervention situations, providing immediate support and coordinating appropriate responses.
- Transported children and families as directed by child welfare worker or visitation coordinator.
- Conducted home visits across [Location] to check on patients' well-being.
Commissary Clerk
Imperial County Jail
03.2018 - 04.2020
- Improved inventory management by implementing an efficient tracking system.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment.
- Supervised inmate trustee while assisting me in the commissary,
- Followed protocol housing and rehousing inmates.
- Received vendor truck orders.
Operations Manager / Pharmacy Technician
CVS
12.2003 - 11.2015
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Filled, billed doctors written prescriptions under pharmacist's supervision, following protocol.
- Provided excellent customer service
Education
Bachelor of Arts - Industrial And Organizational Psychology
University of Phoenix
Tempe, AZ10.2024
Associate of Arts - Psychology
Imperial Valley College
Imperial, CA06.2021
Associate of Arts - Behavioral Sciences
Imperial Valley College
Imperial, CA06.2020
Skills
- Administrative Support
- Operations Management
- Excellent multi-tasking ability
- Clerical Support
- Team Bonding
- Office Administration
- Event Coordination
- Customer Relations
- Clear oral/written communication
- Human Resources Management
Timeline
Office Manager
Uni Care Hospice
02.2022 - 01.2024
Social Worker Assistant
Imperial County Department Of Social Services
03.2021 - 02.2022
Commissary Clerk
Imperial County Jail
03.2018 - 04.2020
Operations Manager / Pharmacy Technician
CVS
12.2003 - 11.2015
Bachelor of Arts - Industrial And Organizational Psychology
University of Phoenix
Associate of Arts - Psychology
Imperial Valley College
Associate of Arts - Behavioral Sciences
Imperial Valley College
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