Mercedes Gross
Littleton,CO
Summary
Detail-oriented and equipped with excellent memory and awareness of people, events, and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Personable administrative professional dedicated to cultivating positive client, staff, and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Communicative individual recognized for providing first-rate support for corporate decision-makers. Meticulous with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks and brings a polished speaking voice with a professional demeanor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Flex Security Guard
Ronin Asset Protection
01.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Observed patrons and customers to quickly address security situations.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Documented security-related situations and submitted in-depth incident reports to superiors.
Key Holder
Earthbound Trading
11.2022 - 02.2023
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as an integral member of store staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Implemented loss prevention strategies to minimize store shrinkage.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Lawn Care Specialist
True Green Lawn Care
10.2022 - 02.2023
- Developed lasting customer relationships and grew network over time.
- Provided education on lawn care products and services to help clients better understand ways to maintain lawns.
- Applied fertilizer and other nutrients to lawns to promote healthy growth.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Employed a variety of sales practices to accommodate each customer's individual needs and overcome objections.
Flex Security Guard
Ronin Asset Protection
09.2021 - 07.2022
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Observed patrons and customers to quickly address security situations.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Documented security-related situations and submitted in-depth incident reports to superiors.
Administrative Assistant
Ronin Asset Protection
09.2021 - 07.2022
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel and coordinated appointments, meetings, and conferences.
- Managed inventory to ensure all supplies were in stock and within budget.
- Tracked and submitted employee timesheets to prepare for payroll processing and entered data into cumulative payroll document.
- Delivered exceptional customer service through direct communication with clients and team members.
Receptionist
Ronin Asset Protection
09.2021 - 07.2022
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
- Maintained daily calendars, set appointments with clients, and planned daily office events.
- Welcomed a large volume of guests and improved overall customer service.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Screened and verified visitors for identification credentials and purpose of visit to maintain the security of personnel and office environment.
Head Bartender
Red Lobster Restaurant
08.2020 - 07.2021
- Handled complaints and disputes from customers to promote customer satisfaction.
- Managed bar area, cocktail design, and menu and handled inventory, regulation compliance, and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions as well as upsold premium brands to boost sales.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs such as kept track of bar tabs and transferring open tabs to the dining area for wait staff.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Server
Red Lobster Restaurant
08.2020 - 07.2021
- Operated POS terminals to input orders, split bills, and calculate totals.
- Answered guest questions regarding the menu, food and beverage preparation, recipe ingredients, and allergens.
- Communicated with hosts, bussers, and kitchen staff to prepare for item availability and customer wait times to ensure prompt and satisfactory service.
- Trained new employees on restaurant procedures and plating techniques.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service even during periods of a high volume of customers.
Hostess
Red Lobster Restaurant
08.2020 - 07.2021
- Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
- Escorted guests to the seating area, furnished menus, and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Soup Bar Attendant
Sweet Tomatoes Soup Plantation
06.2019 - 05.2020
- Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
- Demonstrated menu knowledge by enthusiastically making recommendations.
- Monitored buffet food quantities and refilled items in a timely fashion.
- Monitored temperatures of prepared food and hot-storage areas.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared a variety of foods according to exact instructions and recipe specifications.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Salad Bar Attendant
Sweet Tomatoes Soup Plantation
06.2019 - 05.2020
- Followed safety protocols in handling equipment and food.
- Prepared salad bar items ahead of rush periods and placed them in the refrigerator for later use.
- Monitored buffet food quantities and refilled items.
- Monitored temperatures of prepared food and cold-storage areas.
- Checked inventory levels and recorded supply usage on log sheets or in company software.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prepared a variety of foods according to exact instructions and recipe specifications.
Dishwasher
Sweet Tomatoes Soup Plantation
06.2019 - 05.2020
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
- Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
- Studied methods of coworkers, successfully learning kitchen and food service skills.
Education
Some College (No Degree) - Funeral Service And Mortuary Science
Arapahoe Community College
Littleton, COSome College (No Degree) - General Studies
Arapahoe Community College
Littleton, COHigh School Diploma -
Columbine High School
Littleton, CO05.2019
Skills
- Investigative Skills
- De-escalation Techniques
- High Level of Integrity
- Criminal Records Searches
- Crime Prevention Methods
- Team Player
- Customer Service
- Emergency Response
- Security Team Coordination
- Detailed Activity Logs
- Professional Demeanor
- Attentive and Observant
- Verbal and Written Communication
- Detail-Oriented
- First Aid Training
- Price Memorization
- Effective Customer Upselling
- Dining Customer Service
- High Energy and Stamina
- Service-Oriented
- Warm and Friendly
- Data Entry Documentation
- Report Analysis
- PC Proficient
- Document Retrieval
- Travel Administration
- Accounting Skills
- Business Writing
- Back Office Operations
- Sensitive Material Handling
- Timeline Planning and Management
- Supply Inventory Control
- Ease with Computers and Technology
- Multi-Line Telephone Systems
- Multitasking and Time Management
- Task Prioritization
Certification
- Denver Security Guard License - 2022
Timeline
Flex Security Guard
Ronin Asset Protection
01.2023 - Current
Key Holder
Earthbound Trading
11.2022 - 02.2023
Lawn Care Specialist
True Green Lawn Care
10.2022 - 02.2023
Flex Security Guard
Ronin Asset Protection
09.2021 - 07.2022
Administrative Assistant
Ronin Asset Protection
09.2021 - 07.2022
Receptionist
Ronin Asset Protection
09.2021 - 07.2022
Head Bartender
Red Lobster Restaurant
08.2020 - 07.2021
Server
Red Lobster Restaurant
08.2020 - 07.2021
Hostess
Red Lobster Restaurant
08.2020 - 07.2021
Soup Bar Attendant
Sweet Tomatoes Soup Plantation
06.2019 - 05.2020
Salad Bar Attendant
Sweet Tomatoes Soup Plantation
06.2019 - 05.2020
Dishwasher
Sweet Tomatoes Soup Plantation
06.2019 - 05.2020
Some College (No Degree) - Funeral Service And Mortuary Science
Arapahoe Community College
Some College (No Degree) - General Studies
Arapahoe Community College
High School Diploma -
Columbine High School
- Denver Security Guard License - 2022
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