Mercedes Gutierrez
Ogden
Summary
Reliable professional skilled in document management and data accuracy. Known for effective collaboration with team members to resolve customer inquiries swiftly. Prepared to enhance operational efficiency and support organizational goals.
Overview
11
11
years of professional experience
Work History
General Clerk
Internal Revenue Service, IRS
Ogden
12.2024 - 07.2025
- Managed filing systems to ensure organized access to records.
- Conducted data entry tasks for various internal reports and documentation.
- Assisted with data entry, filing, sorting mail, and other office duties.
- Resolved customer inquiries in a timely manner.
Ciustomer Service
Home Depot
Ogden
09.2022 - 12.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Dispatcher
Lifetime Products
Clearfield
04.2020 - 08.2022
- Monitored real-time logistics data to optimize routing and scheduling.
- Managed documentation for incoming and outgoing shipments accurately.
- Implemented safety protocols to enhance operational efficiency in dispatch area.
- Collaborated with warehouse teams to streamline loading and unloading processes.
Order Packer
Boxcel Inc.
Ogden
05.2018 - 04.2020
- Inspect products for quality before packaging to maintain company standards.
- Maintain cleanliness and organization of packing area for optimal workflow.
- Label packages clearly to ensure proper delivery and tracking information.
- Follow safety protocols when handling materials and operating equipment in warehouse.
Customer Service Representative
Focus Services
Roy
03.2016 - 05.2018
- Documented interactions in the customer relationship management system accurately.
- Escalated complex issues to management for further resolution when necessary.
- Collaborated with team members to improve service processes and workflows.
- Maintained up-to-date knowledge of products and services offered by the company.
- Answered customer inquiries and provided accurate information regarding products and services.
Cashier
Shopko Stores Operating Co. LLC
Riverdale
01.2015 - 02.2016
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of checkout area consistently.
- Handled customer inquiries and resolved issues with professionalism.
- Assisted in managing inventory by restocking shelves promptly.
- Collaborated with team members to ensure smooth store operations.
Education
GED -
Two Rivers Adult Education
Ogden, UT04-2016
Skills
- Data entry accuracy
- Document management
- Team collaboration
- Customer inquiry resolution
- Typing speed
- Attention to detail
- Mail sorting
- Photocopying documents
- Package labeling
- Data entry
- Customer service
- Packing equipment
- Order fulfillment
Timeline
General Clerk
Internal Revenue Service, IRS
12.2024 - 07.2025
Ciustomer Service
Home Depot
09.2022 - 12.2024
Dispatcher
Lifetime Products
04.2020 - 08.2022
Order Packer
Boxcel Inc.
05.2018 - 04.2020
Customer Service Representative
Focus Services
03.2016 - 05.2018
Cashier
Shopko Stores Operating Co. LLC
01.2015 - 02.2016
GED -
Two Rivers Adult Education