Mercedes Gutierrez
Evans,USA
Summary
Dynamic culinary professional with extensive experience at the City of Denver, excelling in food safety and customer service. Proven ability to enhance dining experiences through tailored meal preparation and effective team collaboration. Recognized for training new staff and maintaining high-quality standards, ensuring exceptional service delivery in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Dietary Aide/Cook
City of Denver
Denver, CO
01.2025 - 07.2025
- Prepared and cooked diverse dishes, adhering to recipes and maintaining high quality standards to enhance dining experience
- Managed food inventory and ordered supplies to ensure consistent availability of ingredients for meal preparation
- Maintained a clean and organized kitchen environment, adhering to sanitation guidelines
- Followed proper food handling procedures to ensure safety and prevent cross-contamination
- Tailored recipes to meet dietary restrictions and allergies, enhancing meal accessibility.
- Assisted in meal planning for large events or special occasions, considering dietary requirements and portion sizes
- Gathered and incorporated customer feedback on taste, presentation, and quality to continuously improve meal offerings
- Trained new cooks on proper cooking techniques, recipe adherence, and kitchen safety protocols
Outbound Customer Service Representative
Signia Marketing
Greeley, CO
05.2019 - 12.2019
- Met or exceeded daily call quotas while ensuring adherence to quality standards
- Conducted market research surveys via phone to collect customer feedback for service improvement
- Managed database of potential leads, supporting outreach campaign strategies
Front Desk Clerk
Weld County Department Of Human Services
Greeley, CO
02.2016 - 09.2018
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed high volume of incoming calls, directing inquiries to appropriate departments for timely assistance
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Maintained an organized front desk area, including managing clients, handling mail and packages, and coordinating
- Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
- Scheduled appointments and maintained calendars for multiple staff members to enhance operational efficiency
- Provided administrative support by preparing documents, organizing files, and handling correspondence
- Responded to email inquiries in a professional manner within established timelines
- Trained new front desk personnel on standard operating procedures and customer service protocols to ensure consistent service quality
Administrative Assistant
Johnstown-Milliken Chambers of Commerce
Milliken, CO
03.2013 - 09.2013
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Coordinated company events, including conferences, seminars, and team-building activities, enhancing employee engagement and collaboration
- Prepared and edited correspondence, reports, presentations, and other documents.
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Created efficient electronic and physical filing systems for quick retrieval of important documents
- Managed expense reports for executives, ensuring accurate tracking of receipts and timely submission of reimbursement requests
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
Administrative Assistant
Weld County Coroner office
Greeley, CO
01.2011 - 12.2011
- Coordinated executive calendars, scheduling appointments, meetings, and travel arrangements to optimize time management
- Screened phone calls and emails for executives, providing accurate information and directing inquiries to appropriate staff members to enhance communication flow
- Prepared and edited correspondence, reports, presentations, and other documents.
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Developed efficient filing systems both electronically and physically for easy retrieval of important documents, improving organizational efficiency
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
Sales Representative
Startek
Greeley, CO
08.2010 - 12.2010
- Developed persuasive sales proposals that clearly communicated value propositions and addressed client pain points, enhancing client engagement
- Delivered exceptional customer service throughout sales process, resulting in increased customer satisfaction
- Established rapport with customers through active listening and understanding unique needs, fostering long-term relationships
- Utilized CRM software to track leads, manage accounts, and analyze sales data for strategic decision-making
- Responded promptly to inquiries from potential customers via phone calls or emails
- Provided ongoing support to customers post-sale, ensuring their satisfaction and addressing any concerns or issues
Crew Member
Arby's
Greeley, CO
01.2010 - 08.2010
- Provided excellent customer service by promptly addressing customer inquiries and resolving issues
- Resolved customer complaints professionally, achieving satisfaction with each resolution provided
- Collaborated with team members to optimize operations during busy shifts, enhancing overall service delivery
- Managed inventory of supplies, ensuring availability during peak hours to support uninterrupted service
- Demonstrated strong communication skills by effectively communicating with both customers and team members
- Contributed to a positive team environment by actively participating in staff meetings and training sessions
- Followed all safety procedures and guidelines to maintain a safe working environment for everyone
Education
GED -
Greeley Alternative School
Greeley, CO11.2010
Skills
- Culinary skills
- Food safety
- Kitchen experience
- Cleaning and sanitizing
- Inventory management
- Serving
- Customer service
- Time management
- Team collaboration
- Training and development
- Attention to detail
- Problem solving
- Effective communication
- Verbal communication
Timeline
Dietary Aide/Cook
City of Denver
01.2025 - 07.2025
Outbound Customer Service Representative
Signia Marketing
05.2019 - 12.2019
Front Desk Clerk
Weld County Department Of Human Services
02.2016 - 09.2018
Administrative Assistant
Johnstown-Milliken Chambers of Commerce
03.2013 - 09.2013
Administrative Assistant
Weld County Coroner office
01.2011 - 12.2011
Sales Representative
Startek
08.2010 - 12.2010
Crew Member
Arby's
01.2010 - 08.2010
GED -
Greeley Alternative School