Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Mercedes Guzman

Ellenton

Summary

Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

18
18
years of professional experience

Work History

Office Manager

One click llc
Sarasota
05.2022 - Current
  • Developed effective communication strategies between departments within the organization.
  • Provided training to new hires on office policies and procedures.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Monitored inventory levels and placed orders when needed.
  • Organized company events including holiday parties, team building activities .
  • Assisted in developing budgets for departmental expenses.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ensured compliance with applicable laws regarding employment practices.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Assisted in recruiting, onboarding and training new employees.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Supervised staff members, organized schedules and delegated tasks.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Provided administrative support to management team including preparing reports and presentations.
  • Developed and implemented office policies and procedures.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Maintained confidential records relating to personnel matters.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Coded and entered daily invoices with in-house accounting software.
  • Interpreted and communicated work procedures and company policies to staff.
  • Managed office budget to handle inventory, postage and vendor services.
  • Reviewed files and records to obtain information and respond to requests.
  • Transportation Department / Super Dispatch
  • Title work.

Wholesale Manager

Gettel Automotive Family Of Dealerships
Bradenton
12.2013 - 12.2021
  • Evaluated current systems and processes regularly; identified gaps or areas requiring improvement; proposed solutions accordingly.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

  • Ensured compliance with state laws and regulations related to vehicle titling processes.
  • Processed lien releases on existing titles according to established timelines.
  • Prepared reports for management review related to office performance metrics.
  • Responded quickly to emails sent by customers seeking information or resolution of issues.
  • Issued temporary tags when necessary while ensuring proper documentation was completed.
  • Scanned documents into digital filing system for easy retrieval.
  • Maintained accurate records of all transactions performed in the office.
  • Processed title applications for new vehicles or transfers of ownership.
  • Reviewed documents to ensure accuracy and completeness of information, such as vehicle titles and registration applications.
  • Reconciled accounts receivable balances at end of day and shift.
  • Resolved customer complaints in a timely manner while adhering to departmental policies and procedures.
  • Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Posted and tracked titling transactions and completed month-end accounting reports.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.

Dealer Registration

ADESA
Bradenton
04.2007 - 12.2013
  • Provided training sessions for new members of the sales team regarding proper procedures when dealing with customers.
  • Processed payments from customers, including cash and credit cards.
  • Communicated effectively with other departments within the dealership in order to coordinate activities related to sales transactions.
  • Registering new dealerships to access the auction.
  • Identified needs of customers promptly and efficiently.
  • Title work.
  • Handling large amounts of cash.

Education

Associate of Arts - Business Administration And Management

Keiser University
Fort Lauderdale, FL
06-1993

Skills

  • Office management
  • Budget management
  • Payroll administration
  • Inventory management
  • Bookkeeping
  • Event coordination
  • Employee training
  • Problem solving
  • Time management
  • Staff supervision
  • Business administration
  • Facility management
  • Expense reporting
  • Inventory control
  • Data entry
  • Human resources
  • Document management
  • Scheduling coordination
  • Workflow optimization
  • Account reconciliation
  • Contract negotiations

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Office Manager

One click llc
05.2022 - Current

Wholesale Manager

Gettel Automotive Family Of Dealerships
12.2013 - 12.2021

Dealer Registration

ADESA
04.2007 - 12.2013

Associate of Arts - Business Administration And Management

Keiser University

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Mercedes Guzman