Mercedes Hall
Downey,USA
Summary
Committed and highly dedicated behavioral health care worker with experience counseling people coming from diverse backgrounds and substances. Well versed with client needs in all levels of care, Detox through Out-Patient. Possess an outgoing personality along with a strong work ethic, multitasking and delivering the optimum quality care. Timely and efficient in completing all tasks given or received including follow up with clients and staff.
Overview
8
8
years of professional experience
Work History
Guest Room Attendant
My Place Hotel
04.2021 - 10.2022
- Stocked room attendant carts with supplies.
- Inspect rooms after check-out to ensure vacancy and look for damages or malfunctioning equipment.
- Cleaned rooms to the satisfaction of the housekeeping manager and hotel standards.
- Responsible for the general cleanliness of all assigned work areas.
- Perform cleaning duties to maintain hotel rooms in a clean and orderly manner, including common areas and the preparation of vacant rooms.
- Make beds, replenish linens, clean bathrooms, vacuum halls, dust, and mop, and dispose of trash, waste, and other disposable material.
- Maintain all equipment used in completion of housekeeping duties.
Lead Support Staff
Rising Roads
08.2016 - 10.2020
- Implements patient care plan as directed by the MD.
- Provides appropriate basic physical care to patients as designated by the Medical Director including taking vital signs and other medical procedures.
- Assumes responsibility for guiding patients in recreational activities under the direction of the clinical Therapist.
- Observes and reports unusual situations, reactions, effects, or conditions to the appropriate person.
- Demonstrates awareness of patients' potential need for PRN psychotropic medication and the knowledge and awareness of potential side effects from the medications including prompt reporting of the observation to the Medical director.
- Assumes responsibility for the security and well being of patients in the residential, PHP, IOP, sober living and outpatient.
- Runs errands as requested by the clinical therapist and Program Director on duty, including transporting supplies to and from Central Supply, medications from Pharmacy, etc.
- Maintains general cleanliness of service areas, dealing with issues or problems that often require thoughtful reasoning before arriving at approaches and solutions.
- Some independent thought, planning, reasoning and origination of options and solutions are necessary.
- The ability to apply principles of reasoning and problem solving to resolve practical problems and with a variety of concrete variables in situations where only limited standardization exists.
Lead Support Staff
Solid Landing
12.2014 - 07.2016
- Provided oversight and mentoring to staff to ensure completion of duties in an efficient manner.
- Provided guidance to staff in areas such as Crisis intervention, daily programming, ACA-blocking, emergency preparedness, etc.
- Provided crisis intervention and ensured appropriate follow-up documentation was complete such as incident reports, progress notes, and debriefing.
- Monitored facility to ensure the safety of facility grounds and reported issues to appropriate parties.
- Conducted daily contraband searches and communicated findings to appropriate personnel.
- Assisted with communication regarding client care such as shift change reports, rounds, communication logs, etc.
- Monitored medical record integrity, storing of client charts all within HIPAA compliance.
- Ensured program and activity schedule was correct and seamless by creating a program drive sheet for three separate locations.
- Observed medication compliance, client's self-care, vitals, temperature, mouth checks, smoke breaks, diet compliance.
Education
High School - undefined
Santa Fe High School
Downey, CA01.1996
Diploma - Mental Health
ALISON AFFILIATE PROGRAM
08.2025
Diploma - Caregiving
ALISON AFFILIATE PROGRAM
11.2022
Diploma - Health & Safety For Caregiving
ALISON AFFILIATE PROGRAM
11.2022
Diploma - Dealing w/Difficult People in Life & Work
ALISON AFFILIATE PROGRAM
11.2022
Skills
- Health Care Management
- Filing/Typing
- Medical Billing
- Microsoft Office
- Business Mathematics
- Working knowledge of 12 Steps: SLAA, CODA, AA, NA
Certificates Skills
- RADT1 #1191350115
- Kipu/Best notes
- Medication Audits
- Cows And CIWA-AR
- Cultural Diversity
- Ethics and Boundary
- Wellness and Burnout
- Reducing Medical Errors
- Harassment Preventative
- CPR & FIRST AID/AED
- Confidentiality and HIPAA
- Fire Safety & Attitudes at work
- Infection Prevention Part 1 & 2
- Crisis Intervention Techniques
- Suicide: Assessment, Treatment, and Management
Timeline
Guest Room Attendant
My Place Hotel
04.2021 - 10.2022
Lead Support Staff
Rising Roads
08.2016 - 10.2020
Lead Support Staff
Solid Landing
12.2014 - 07.2016
High School - undefined
Santa Fe High School
Diploma - Mental Health
ALISON AFFILIATE PROGRAM
Diploma - Caregiving
ALISON AFFILIATE PROGRAM
Diploma - Health & Safety For Caregiving
ALISON AFFILIATE PROGRAM
Diploma - Dealing w/Difficult People in Life & Work
ALISON AFFILIATE PROGRAM
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