Mercedes Hantke Guixa

• Delivered personalized and efficient guest experiences through active engagement, needs assessment, and tailored solutions for purchases and returns.

• Provided technical product education, articulating value and benefits to support informed guest decisions.

• Executed accurate and timely transactions across omnichannel platforms, including BOPIS, phone sales, and ship-from-store options.

• Maintained an organized and welcoming retail environment by performing restocking, destocking, and product presentation tasks.

• Supported store operations through use of in-store technology, cleaning protocols, and adherence to safety policies and procedures.

• Fostered a respectful, inclusive atmosphere by collaborating with diverse team members and contributing to a positive team culture.

• Responded to guest feedback and partnered with leadership to resolve concerns and ensure guest satisfaction.

Key Skills: Guest experience, teamwork, inclusion & diversity, accountability, product knowledge, enthusiasm, integrity, communication, adaptability

Administrative tasks- training and non-training

• Proactively identifies printing needs for class materials, selects and prints the correct materials based on understanding of the class needs, and delivers those materials according to schedule
• Troubleshoots computer and system issues to ensure a quality learning experience for trainees.
• Creatively identifies ways to support multiple training sites in a complex training environment.
• Monitors and documents the need for supplies and other materials to support a large and active IT department
• Uses Excel and other tools to monitor multiple parameters of the training of over 10,000 health professionals
• Anticipates dietary and nutrition requirements for a 24 hour staffing model and designs methods to meet those needs.
• Monitors logistics for an IT command center staffed continuously and provides support as needed

Training team coordination

• Performs audits of training data using provided reports to ensure data quality
• Identifies gaps in Training Assistant and Credentialed Trainers coverage and assists with the plan to cover those gaps
• Uses critical thinking skills to appropriately triage BCH Training Team and TrainingITSystems emails and routes to individuals or answers directly
• Using developed algorithms, triages or responds to Training Help Desk tickets
• Develops tip sheets for people performing similar tasks for consistency
• Assists Principal and Credentialed trainers
• Maintains and organizes the rapidly growing library to training materials and provides perspective on appropriate tagging and indexing
• Monitors submission, review, and uploading of newly submitted training materials. Instructs staff on next steps as needed

• Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
• Established and built relationships with campers to ease fears in new environment.
• Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
• Enforced discipline and policies to protect safety of recreational activity participants.