Mercedes Hayden

You help customers find products, answer questions, and make sure they have a positive shopping experience.

You ring up purchases, handle cash and card payments, process returns, and follow all checkout procedures.

You respond to complaints, help solve problems, and follow customer service standards outlined in Dollar General’s SOP manual.

This includes cold calling, networking, attending events, and building a client base from scratch.

Aflac agents often meet with small business owners and HR departments to set up employee benefit plans and present Aflac options.

Agents offer continued service—answering questions, helping with claims, and ensuring clients understand their policies.