Summary
Overview
Work History
Skills
Accomplishments
Websites
References
Timeline
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Mercedes Herrera

Mercedes Herrera

Sedona,AZ

Summary

Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience

Work History

Conference Services Manager

Amara Resort and Spa
Sedona , AZ
04.2023 - Current
  • Managed on-site activities for conferences to ensure a successful event.
  • Organized and coordinated all aspects of conferences, including group web links, hotel accommodations, meal selections, guest counts, dietary restrictions, posting arrangements, audio and visual equipment, meeting rooms setups and mock diagrams, and transportation.
  • Maintained contact with clients throughout the planning process to keep them informed of progress and changes in plans.
  • Resolved any issues that arose during the course of organizing a conference or event.
  • Monitored costs associated with conferences in order to stay within budget constraints by sending out estimated charges or booking checks, reconciled final invoices and updated payments due in Sertifi.
  • Assessed post-conference feedback from customers in order to make improvements for future events.
  • Led weekly resume and BEO meetings for our internal department leaders
  • Conduct Property Site Visits with clients

Sales Coordinator

Amara Resort and Spa
Sedona, AZ
09.2022 - 04.2023
  • Qualify leads and distribute lead to corresponding manager followed by logging the lead in our software program Salesforce
  • Send reminders for upcoming payments, rooms cutoff dates
  • Assist as needed for detailing of internal meetings and setups
  • Generate wedding coupon links and group web links
  • Log and generate Hotel Stay Gift Certificates, order business cards
  • Coordinate details of hotel accomodations, posting arrangements, transportation arrangements, identify indicated VIP, trace opera reservation
  • Detail Resume in order to distribute to department leaders

Skills

  • Client Servicing, Relationship Building
  • Attention to Detail, Multitasking
  • Critical Thinker, Self Motivation
  • Strong Time Management Abilities
  • Effective Communication
  • Teamwork, Collaboration, Leadership
  • Microsoft Office Word, Excel, SalesForce, Opera

Accomplishments

  • Employee of the Month Jan 2023
  • Core Values Award - Integrity 2022

References

References available upon request.

Timeline

Conference Services Manager

Amara Resort and Spa
04.2023 - Current

Sales Coordinator

Amara Resort and Spa
09.2022 - 04.2023

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Mercedes Herrera