Mercedes Hohn
Huron,SD
Summary
Dynamic professional with a proven track record at World Insurance Associates, LLC, excelling in client relationship building and evidence-based decision making. Recognized for enhancing customer satisfaction and streamlining processes, leading to significant business growth. Skilled in teamwork and collaboration, delivering impactful results through strategic planning and effective communication.
Qualified Account Receivable with background in managing client accounts and fostering strong relationships. Proven ability to support account growth and facilitate effective communication between clients and internal teams. Demonstrated expertise in problem-solving.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Account Manager
World Insurance Associates, LLC
10.2023 - Current
- Developed strong relationships with clients through regular communication and excellent customer service.
- Anticipated clients' needs by staying in touch on regular basis.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Built client relationships by acting as liaison between customer service and sales teams.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support
- Delivered timely reports on account performance, providing valuable insights for both clients and internal stakeholders.
- Streamlined internal processes by improving overall efficiency and productivity.
- Built relationships with customers and community to promote long term business growth.
Purchasing Agent
Dakota Provisions LLC
03.2022 - 09.2023
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Improved supplier relationships through regular communication and proactive problemsolving.
- Enhanced product quality by monitoring supplier performance and addressing non-compliance issues.
- Managed and updated supplier database, improving data accuracy and accessibility.
- Enhanced company reputation by enforcing ethical sourcing standards.
- Maintained documentation for all purchases.
Internal Manager of Direct Sales Channel
BBVA Banco Provincial
08.2013 - 11.2021
- Carry out all the administrative and financial procedures related to the requirements of business clients in the banking activity. Personal and Commercial lines.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Education
Bachelor of Science - International Studies - Business
Central University of Venezuela
Caracas - Venezuela07-2007
Skills
- Evidence-based decision making
- Business growth and retention
- Teamwork and collaboration
- Customer service
- Goal oriented
- Customer satisfaction
- Verbal and written communication
- Client relationship building
Certification
- Licensed Property and Casualty insurance Producer - September 2024
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Associate Account Manager
World Insurance Associates, LLC
10.2023 - Current
Purchasing Agent
Dakota Provisions LLC
03.2022 - 09.2023
Internal Manager of Direct Sales Channel
BBVA Banco Provincial
08.2013 - 11.2021
Bachelor of Science - International Studies - Business
Central University of Venezuela
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