Mercedes Horton
Anchorage,AK
Summary
Adept at multitasking and exceptional customer service, I enhanced guest experiences and sales through proficient knowledge of the menu/ ingredients in house and effective upselling techniques. My reliability and strong work ethic, coupled with a focus on guest engagement and hospitality service expertise, consistently met performance goals, fostering repeat business and high customer satisfaction ratings.
Overview
2026
2026
years of professional experience
Work History
Server
Simon and Seaforts
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Dennys Restaurant
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Dave and Buster's
01.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Education
Associate Of Applied Science - Culinary Arts And Hospitality
University of Alaska Anchorage
Anchorage, AK05.2007
Associates Of Applied Science - Nutrition
University of Alaska Anchorage
Anchorage, AK05.2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- High volume dining
- Service prioritization
- Sales expertise
- Sales techniques
- Order accuracy
- Table bussing
- Suggestive selling
- Guest relations management
- Allergy awareness
- Upselling techniques
- Calm demeanor
- Point of sale (POS) system operations
- Reliability
- Excellent communication
Timeline
Server
Dennys Restaurant
10.2023 - Current
Server
Dave and Buster's
01.2021 - Current
Server
Simon and Seaforts
Associate Of Applied Science - Culinary Arts And Hospitality
University of Alaska Anchorage
Associates Of Applied Science - Nutrition
University of Alaska Anchorage
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