Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercedes Infante

Fresno ,CA

Summary

Dynamic and results-driven professional with extensive experience at Five Guys, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and maintaining high cleanliness standards, contributing to a positive dining experience and efficient operations.

Overview

5
5
years of professional experience

Work History

Crew Member

Five Guys
10.2024 - Current
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Shift Lead

Five Guys
06.2020 - 02.2023
  • Worked front counter, drive-thru and other areas.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Helped train crew members and kept the line going without a manager on line

Education

Highschool Diploma -

Clovis Adult
Clovis, CA
05.2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline

Timeline

Crew Member

Five Guys
10.2024 - Current

Shift Lead

Five Guys
06.2020 - 02.2023

Highschool Diploma -

Clovis Adult

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