Mercedes Infantes
Central Islip,United States
Summary
Effective graduate student committed to learning, developing skills in the mental health counseling field. Detail oriented team player with strong organizational, collaborative and interpersonal skills. Proficient in two languages that will assist in advocating for the well being and mental health for minority communities.
Overview
10
10
years of professional experience
Work History
Lead Mobile Expert
T-Mobile Corporation
05.2015 - Current
- Learned policies, guidelines and procedures
- Developed positive selling tactics that involved uncovering needs, empathizing and understanding the customer's concerns, expectation and values to maximize their experience and metrics.
- Ensuring that the team focuses in building rapport with the customers, positive experience is key due to the companies value.
- Oversee scheduling, team training and sales floor coaching a team of nine.
- Implemented safety guidelines that included store operations, cash handling, Merchandising and alarm system maintenance.
Teacher Assistant
Suffolk County Kids Cottage
09.2014 - 05.2015
- Promoted a positive learning environment
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Adhered to classroom protocols to keep areas clean, neat, and organized.
- Assisted teachers with supervision and care of group of ten children between the ages of one to three.
- Cultivated core values such as kindness, respect, compassion and integrity with The children.
Education
Master of Science - Mental Health Counseling
Long Island University
Brentwood, NY05-2026
Master of Science - Psychology
University of Arizona
Tucson, AZ05-2024
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NY05-2019
Associate of Arts - Criminal Justice
Suffolk County Community College
Brentwood, NY12-2017
High School Diploma -
Central Islip Senior High School
Central Islip06-2014
Skills
- Bilingual
- Team Management
- Strong leadership skills
- Teamwork and Collaboration
- Friendly and Helpful
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Problem-solving abilities
- Adaptable and Flexible
- Relationship Building
- Analytical Thinking
References
Dr. Kathleen Keefe-Cooperman
LIU Brentwood, Kathleen.keefe-cooperman@liu.edu
Dr. Steven Goodman
LIU Brentwood, Steven.goodman@liu.edu
Timeline
Lead Mobile Expert
T-Mobile Corporation
05.2015 - Current
Teacher Assistant
Suffolk County Kids Cottage
09.2014 - 05.2015
Master of Science - Mental Health Counseling
Long Island University
Master of Science - Psychology
University of Arizona
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
Associate of Arts - Criminal Justice
Suffolk County Community College
High School Diploma -
Central Islip Senior High School
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