Mercedes Jimenez
San Antonio,TX
Summary
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Transportation Administrative Assistant
Americas Auto Auctions
08.2024 - Current
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Maintained accurate records of vehicle registrations, insurance policies, and driver certifications to ensure compliance with industry regulations.
- Assisted in budget planning by monitoring expenditures and providing suggestions for cost-effective allocation of resources within the department.
- Streamlined communication channels by establishing a centralized system for sharing important updates, alerts, and announcements among team members.
- Supported team members by providing essential administrative assistance during peak periods or staff absences.
- Reduced scheduling errors by meticulously managing driver schedules, routes, and vehicle maintenance plans.
- Facilitated timely deliveries with accurate data entry and diligent tracking of shipment progress.
- Managed critical documentation such as bills of lading, delivery receipts, and freight invoices to maintain organized filing systems.
- Assisted dispatchers with coordinating pickups and drop-offs for maximum efficiency while maintaining strict adherence to deadlines.
- Optimized fleet utilization by regularly analyzing route efficiency and making necessary adjustments based on real-time data.
- Developed strong relationships with clients through excellent communication skills, ensuring repeat business opportunities.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Digital Sales Manager
Americas Auto Auctions
03.2024 - 07.2024
- Ensured all channels of communication are available to my dealers and sellers for digital sales listings
- Increased digital sales revenue by developing and implementing effective strategies
- Delivered outstanding customer service which led to high client retention rate.
- Developed strong relationships with key clients, leading to increased repeat business and long-term partnerships.
- Implemented data-driven decision-making processes to optimize digital sales strategies based on analytics insights.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Sales Administrator
Americas Auto Auctions
01.2024 - 03.2024
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
Real Time Analyst / Supervisor
Atento
08.2021 - 07.2023
- Conducts real time monitoring and analysis of metrics and attainment in ½ hour interval, daily, intra-daily, weekly and monthly duration
- Effectively executes management of off the phone activities such as break, lunch, coaching aux
- Reports aux abuse, call avoidance and other behavioral problems encountered with the staff whether real time or via end of day analysis
- Coordinates with all involved parties for any need of Real Time Escalation
- Efficiently responds to all real time client inquiries
- Creates a daily game plan and recommends real time adjustment of activities based on the Outlook provided by the Scheduling team
- Provide real time reports such as AHT, Attendance and interval attainment based on client needs and requirements
- Able to create and make corrections to templates relevant to WF tasks and functions.
- Ensured timely resolution of escalated customer concerns by collaborating with cross-functional teams.
- Collaborated with management to develop targeted action plans for addressing performance gaps.
- Supported continuous improvement initiatives, conducting root-cause analysis for recurring issues and recommending solutions.
- Monitored real-time adherence rates, identifying potential risks to service delivery goals and taking corrective actions when needed.
Customer Service representative
Conduent
12.2020 - 06.2021
- Took customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Called clients and customers to inform them about the company’s new products, services and policies
- Guided callers through troubleshooting, navigating the company site or using the products or services
- Reviewed customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborated with other call center professionals to improve customer service
- Helped to train new employees and inform them about the company’s customer management policies.
Customer Care Representative
Caremark
11.2019 - 08.2020
- Refilled prescriptions
- Set up prescriptions for mail order
- Send out prior authorizations
- Assisted members with their medications and accounts
- Spoke with pharmacists about medications for members.
Customer Service (Temporary)
Advantage Solutions
06.2018 - 10.2018
- Prepared Sample foods for customers
- Promoted store items.
Call Center Representative
Alorica Call Center
04.2017 - 09.2017
- Obtained client information by answering telephone calls; interviewing clients; verifying information
- Determined eligibility by comparing client information to requirements
- Established policies by entering client information; confirming pricing
- Informed clients by explaining procedures; answering questions; providing information
- Maintained communication equipment by reporting problems
- Maintained and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Updated job knowledge by studying new product descriptions; participating in educational opportunities
- Accomplished sales and organization mission by completing related results as needed.
Assistant Manager
Payless Shoe Source
06.2016 - 12.2016
- Ensured company policies are followed
- Optimized profits by controlling costs
- Hired, trained and developed new employees
- Resolved customer issues to their overall satisfaction
- Maintained an overall management style that follows company best practices
- Provided leadership and direction to all employees
- Ensured product quality and availability
- Prepared and presented employee reviews
- Worked closely with the store manager to lead staff
- Overseeing retail inventory
- Assisted customers whenever necessary
- Organized employee schedule.
Education
High school diploma -
East Central High School
San Antonio, TXAssociates of applied science - Health information Technology
Devry University
12.2023
Skills
- Attention to detail
- Task Management
- Time Management
- Prioritization
- Focus Task
- Interpersonal Skills
- Adaptability
Documentation Management
Multitasking and Time Management
Teamwork and Collaboration
Customer Service
Problem-Solving
Attention to Detail
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent Communication
Critical Thinking
Clear Communication
Organizational Skills
Adaptability and Flexibility
Customer and client relations
Document and File Management
Microsoft Office
Data Entry
Task Prioritization
Confidentiality and Data Protection
Database entry
Excel spreadsheets
Analytical Thinking
Goal Setting
Professionalism
Administrative Procedures
Employee Communications
Schedule Management
Time management abilities
Coursecompletion
- Medical Terminology
- Physiology
- Health Insurance & Reimbursement
- Fundamentals of Human Anatomy
- Pathopharmacology
- Classification of Diseases Coding 1 & 2
- Procedural Terminology Coding
- Legal & Regulatory Issues in Health Information
Timeline
Transportation Administrative Assistant
Americas Auto Auctions
08.2024 - Current
Digital Sales Manager
Americas Auto Auctions
03.2024 - 07.2024
Sales Administrator
Americas Auto Auctions
01.2024 - 03.2024
Real Time Analyst / Supervisor
Atento
08.2021 - 07.2023
Customer Service representative
Conduent
12.2020 - 06.2021
Customer Care Representative
Caremark
11.2019 - 08.2020
Customer Service (Temporary)
Advantage Solutions
06.2018 - 10.2018
Call Center Representative
Alorica Call Center
04.2017 - 09.2017
Assistant Manager
Payless Shoe Source
06.2016 - 12.2016
High school diploma -
East Central High School
Associates of applied science - Health information Technology
Devry University
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