Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Mercedes Jones

Mercedes Jones

Georgetown,KY

Summary

My name is Mercedes Jones, I have 2 children, one boy (8) and one girl (12). I have a wonderful fiance and in laws. I am in recovery my sobriety date is 4/20/2022. I spent 19 years in active addiction, SA and DV survivor. I enjoy helping others find their individual path to recovery while healing and restoring families.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Peer Support Specialist

P&N Behavioral Health
11.2022 - 02.2024
  • Enhanced client recovery by providing emotional support and practical guidance.
  • Promoted a strengths-based approach for clients through active listening and empathy.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.
  • Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
  • Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
  • Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
  • Maintained accurate documentation of client interactions, supporting case management efforts.
  • Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
  • Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
  • Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
  • Educated family members about mental health conditions and available resources, fostering understanding and support networks for clients.
  • Implemented evidence-based practices such as Cognitive Behavioral Therapy techniques to help clients manage symptoms more effectively.
  • Contributed to program improvement by conducting evaluations of service delivery methods and suggesting modifications based on client feedback.
  • Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
  • Coordinated with treatment providers on individual client cases ensuring continuity of care throughout the entire process.
  • Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
  • Increased community awareness about mental health issues by participating in outreach events such as mental health fairs or informational presentations.
  • Supported clients in maintaining employment by providing job coaching and assistance with workplace accommodations.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
  • Transported individuals to medical appointments and support meetings whenever needed.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Communicated with individuals' family members, offering information and insight into support services available at community level.
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
  • Increased awareness of and supported participation in self-help and advocacy organizations.
  • Attended classes and seminars to enhance knowledge of equipment and operating systems.
  • Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
  • Served as resource to support help desk requests.
  • Listened to clients' concerns and provided encouragement and support.
  • Supported individuals dealing with mental health and emotional issues.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Designed safe and supportive environment for clients to discuss issues.
  • Provided education on mental health topics and resources to clients.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Collaborated with other professionals to coordinate comprehensive care for clients.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Assessed clients' needs to provide appropriate therapeutic interventions.
  • Supervised meetings with family members to help create support system for clients.
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
  • Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
  • Checked clients chores every morning
  • Facilitated groups on the 12 steps, sharing my experience, strength, and hope
  • Facilitating the disease concept and the phenomenon of craving to educate clients on how their disease affects their neurotransmitters in the brain.
  • Worked as a team to provide a safe, healthy, and uplifting environment for clients to grow in their recovery.
  • Provided individual and group peer counseling on different subjects and coping skills depending on what client is going through.

Housekeeping Manager

Self
03.2016 - 02.2018
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
  • Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
  • Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
  • Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
  • Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
  • Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
  • Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
  • Led the implementation of environmentally friendly practices within the department, reducing water consumption and chemical usage.
  • Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
  • Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
  • Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
  • Provided input on hotel refurbishment projects by sharing insights on guest preferences, room functionality, and trends in the industry.
  • Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
  • Continually researched new cleaning technologies and techniques to enhance the department''s productivity and quality of service.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Managed team productivity and workflow to exceed quality standards.
  • Managed staff of Number housekeepers.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Evaluated employee performance and developed improvement plans.
  • Communicated repair needs to maintenance staff.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Completed schedules, shift reports, and other business documentation.
  • Coordinated household cleaning service operations and managed client relations.
  • Managed laundry sorting, washing, drying, and ironing.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Increased employee performance through effective supervision and training.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Maintained required records of work hours, budgets and payrolls.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Monitored staff performance and provided feedback to drive productivity.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
  • Established and enforced safety protocols and guidelines for staff.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Housekeeping and Reservations

Jellystone Park Camp Resorts
04.2013 - 05.2015
  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
  • Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
  • Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
  • Increased guest satisfaction scores with meticulous attention to detail in room preparation and presentation.
  • Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
  • Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
  • Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
  • Supported hotel sustainability efforts through responsible waste disposal and recycling initiatives as part of daily duties.
  • Optimized workflow efficiency by proactively identifying maintenance issues in guest rooms and reporting them promptly to management.
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Consistently met high-performance expectations set forth by management while maintaining exceptional levels of professionalism under pressure situations.
  • Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
  • Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
  • Contributed to the overall efficiency of hotel operations by performing additional tasks as needed, including assisting with luggage delivery or providing directions to guests seeking local attractions.
  • Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to requests from patrons for linens and toiletries.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
  • Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Handled requests for extra linens, toiletries and other supplies.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Returned emptied garbage receptacles to proper locations.
  • Polished fixtures to achieve professional shine and appearance.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

CNA

NHC Nursing Home
02.2013 - 04.2014
  • Reduced patient stress levels through effective communication and active listening skills.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Contributed to successful discharge planning through coordination with social services and rehabilitation facilities as needed.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Documented patient information and care activities in electronic health record.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Delivered high-quality care to Type patients in hospital facility.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Transported patients between rooms and appointments or testing locations.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Education

Bachelors - Human Services W/ Concentration On Substance Abuse

Southern New Hampshire University
Hooksett, NH

Certified Peer Support Specialist - Peer Support And Facilitation of Groups.

Northern Kentucky University
NKU
06.2023

GED -

Daymar College - Owensboro
Owensboro, KY
11.2012

Skills

  • Providing Direction
  • Service Navigation
  • Arranging Transportation
  • Recovery Guidance
  • Rapport Building
  • Effective Collaboration and Interaction
  • Appointment Scheduling
  • Problem-Solving Skills
  • Planning Skills
  • Recovery Planning
  • Family Assistance
  • Motivational Interviewing
  • Relationship Cultivation
  • Communication Abilities
  • Relationship-Building Skills
  • Boundary Setting
  • Social Activity Planning
  • Interpersonal Abilities
  • Stress Reduction Techniques
  • Mental Health Services
  • Crisis Intervention
  • Conflict Resolution
  • Emotional Intelligence
  • Peer Support Ethics
  • Effective Communication
  • Relapse Prevention
  • Time Management
  • Goal Setting
  • Self-Care Management
  • Team Collaboration
  • Wellness Recovery Action Plan
  • Substance Abuse Awareness
  • Case Management
  • Computer Literacy
  • Active Listening
  • Empathy Development
  • Trauma-Informed Care
  • Behavioral Health Knowledge
  • Mental Health Advocacy
  • Problem Solving
  • Multicultural Sensitivity
  • Professional Development
  • Community Outreach
  • Needs Assessment
  • Group Facilitation
  • Developmental Psychology
  • Support Group Facilitation
  • Social Psychology
  • Treatment Planning
  • Patient Advocacy
  • Patient Intake
  • Intervention Support
  • Referral Coordination
  • Schedule Management
  • Regulatory Compliance
  • Substance Abuse Counseling
  • Group Counseling
  • Care Planning
  • Type Counseling
  • Community Resources Specialist
  • Clinical Services
  • Positive Patient Experiences
  • Social Skills Teacher
  • Treatment Plans
  • PTSD Specialist
  • Dual Diagnoses Expert
  • Learning Disability Awareness
  • Decision-Making
  • Documentation and Reporting
  • Coping Methods
  • Social Work
  • File and Record Keeping
  • Staff Training
  • Interpersonal Communication
  • Crisis Management
  • Crisis Response
  • Case Management Proficiency
  • Data Confidentiality
  • Intervention Planning
  • Emotional Support
  • Client Needs Assessment
  • Adolescent Counseling
  • Mental Health Support
  • Skilled in Intake Interviewing
  • Administration and Management
  • Patient Referrals
  • Psychotropic Medications Knowledge
  • Sharing my experience strength and hope

Accomplishments

I have a GED equivalency and I am peer support and group facilitator certified. I have experience in teaching the disease concept and working with others.

I am currently in a bachelors student program with a 4.0 GPA in the human services field with a concentration on substance abuse at Southern New Hampshire University making wonderful grades hoping to get into case management and community outreach one day.

Certification

GED

PEER SUPPORT

GROUP FACILITATOR

CURRENTLY PURSUING BACHELORS IN HUMAN SERVICES MAJOR AND SUBSTANCE ABUSE MINOR

Timeline

Peer Support Specialist

P&N Behavioral Health
11.2022 - 02.2024

Housekeeping Manager

Self
03.2016 - 02.2018

Housekeeping and Reservations

Jellystone Park Camp Resorts
04.2013 - 05.2015

CNA

NHC Nursing Home
02.2013 - 04.2014

Bachelors - Human Services W/ Concentration On Substance Abuse

Southern New Hampshire University

Certified Peer Support Specialist - Peer Support And Facilitation of Groups.

Northern Kentucky University

GED -

Daymar College - Owensboro

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Mercedes Jones