Mercedes Knoche
Baltimore,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Mom’s Team Member
Mom’s Organic Market
Baltimore, MD
03.2017 - Current
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Answered phone calls regarding inquiries about products or services.
- Participated in training sessions for new employees when needed.
- Monitored expiration dates on food items for freshness assurance.
- Developed positive customer relationships through friendly greeting and excellent service.
Paralegal Administrator
Law Offices of Edward J Maher, P.C.
Baltimore, MD
12.2022 - 01.2024
- Created spreadsheets to track case information and deadlines.
- Maintained client files according to established protocols.
- Collaborated with attorneys in all stages of litigation process.
- Filed motions with courts electronically or via hard copy.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Maintained calendars for upcoming court dates or deadlines related to cases.
- Provided administrative support such as answering phones or scheduling appointments.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Organized exhibits for trial by preparing materials and supporting documentation.
- Organized client calendars, prepared mailings and handled high call volumes.
- Entered data into and managed litigation databases and Excel spreadsheets.
- Entered client data into [EvictionAssistant] to manage cases
- Organized legal documents in company filing systems and databases.
- Responded to client calls and inquiries to deliver applicable information.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Answered incoming calls and responded to customer inquiries.
- Managed office supplies inventory and placed orders when necessary.
Produce Manager
Mom’s Organic Market
Baltimore, MD
04.2020 - 01.2022
- Developed and implemented systems to optimize inventory management, ensuring accurate stock levels of produce.
- Monitored and maintained quality standards for all produce items, ensuring freshness and safety compliance.
- Analyzed sales data to identify trends in customer purchasing habits, optimizing product selection accordingly.
- Developed and implemented accounting systems to ensure accurate financial reporting.
- Created and maintained spreadsheets to track expenditures, revenues, and other key performance indicators.
- Prepared monthly reconciliations of accounts payable and receivable.
- Analyzed financial data and generated reports for management review.
- Performed monthly close processes, including journal entries, account reconciliations, accruals, and variance analysis.
- Reviewed invoices for accuracy and completeness before payment processing.
- Assisted with the preparation of annual budgets, forecasts, cash flow statements, and other financial documents.
- Researched discrepancies in transactions or balances to identify errors or trends in accounting records.
- Supported internal audits by providing requested information as needed.
- Conducted periodic reviews of accounting procedures to ensure compliance with Generally Accepted Accounting Principles.
- Ensured timely payment of vendor invoices through electronic banking systems.
- Tracked inventory levels on a daily basis using computerized system.
- Verified accuracy of customer billing statements prior to sending out for payment.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
- Calculated and prepared checks for utilities, taxes and other payments.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Collected and assembled financial data to analyze costs on year-to-year basis relative to fiscal planning and budgeting activities.
Hostess
Holy Frijoles
Baltimore, MD
01.2018 - 10.2019
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Checked identification of customers prior to serving alcoholic beverages.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Ensured compliance with health and safety regulations at all times.
- Communicated clearly with kitchen staff regarding customer orders.
- Demonstrated strong interpersonal skills when interacting with customers.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled cash payments and reconciled daily transactions accurately.
- Provided excellent customer service by addressing customer needs promptly.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Assisted servers in bussing tables when needed during busy periods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Accepted payments from guests for dine-in and take-out foods.
Teacher’s Aide
Baltimore County Public School System
Baltimore, MD
01.2012 - 01.2016
- Assisted teachers in preparing materials for instruction and classroom activities.
- Provided support to students by monitoring their progress, answering questions, and helping with assignments.
- Instructed small groups of students on specific topics within the scope of teacher's lesson plan.
- Organized classrooms and maintained supplies inventory.
- Supervised student activities during recess, lunchtime, and other breaks.
- Conducted one-on-one tutoring sessions with struggling students.
- Helped maintain a safe learning environment for all students.
- Collaborated with teachers to develop instructional plans that met individual needs of students.
- Assisted in administering standardized tests according to state guidelines.
- Monitored student behavior in the classroom, hallways, cafeteria, playground.
- Prepared documents such as letters, memos, emails and forms as requested by teachers or administration staff.
- Maintained confidential records related to student performance and behavior issues.
- Answered phones and took messages when necessary.
- Created visual aids for use in classroom presentations or lessons plans.
- Assisted with special projects such as organizing field trips or fundraising events.
- Provided additional support to English Language Learners or Special Education Students.
- Enforced rules for behavior and procedures to maintain order among class.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Proctored examinations and monitored for cheating.
- Assisted faculty members or staff with student conferences.
Education
Bachelor's Biological Sciences - Cellular Biology
CCBC Essex Community College
Essex, MDSkills
- Cash Handling
- Workplace Safety
- Complaint resolution
- Equipment Operation
- Customer Service
- Computer Skills
- Problem-Solving
- Equipment Maintenance
- Organizing Work Stations
- Area and Facility Cleaning
- Budgeting and finance
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Outlook
- Decision-making capabilities
- Lift 60 pounds
- Money Handling
- Materials Staging
- Collaboration and Teamwork
- Training and mentoring
Affiliations
- Gardening
- Baking
- Running
- Reading
References
References available upon request.
Timeline
Paralegal Administrator
Law Offices of Edward J Maher, P.C.
12.2022 - 01.2024
Produce Manager
Mom’s Organic Market
04.2020 - 01.2022
Hostess
Holy Frijoles
01.2018 - 10.2019
Mom’s Team Member
Mom’s Organic Market
03.2017 - Current
Teacher’s Aide
Baltimore County Public School System
01.2012 - 01.2016
Bachelor's Biological Sciences - Cellular Biology
CCBC Essex Community College
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