Mercedes Labrador
In Home Caregiver
Kansas City,MO
Summary
Reliable and compassionate employee, offering expertise in building patient relationships, maintaining privacy and providing support and efficiency in individual patient growth. Years of provider/patient experience combined with communication strengths and expert observational skills. Skillfully and sharply handles day-to-day activities while looking for opportunities to make a difference.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CNA - Certified Nurse Assistant, In Home Caregiver
Aris Solutions
11.2020 - Current
- Assist patient with medication 2
- Monitor patient vitals at least once daily
- Promoted good oral and personal hygiene by aiding patient with shaving, bathing, and teeth brushing
- Enhanced patient satisfaction by providing compassionate and attentive care
- Maintained confidentiality of patient information according to HIPAA guidelines
- Utilized proper body mechanics and assistance devices when transferring patient
- Light housekeeping
- Prepare meals and build nutrition plan recommended by patient's doctor
- Medical advocacy
- Assist patient with mobility
CSR - Customer Service Representative
TriWest Healthcare Alliance
06.2019 - 11.2020
- Operated Avaya calling system
- Responded to over 50 inbound calls a day regarding authorizations for medical and behavioral health care, provider status and availability, claims payment and status
- Made outbound calls to schedule appointments based on Veteran or VA request
- Use of medical terminology to schedule appointments
- Managed high call volumes, effectively multitasking in a fast-paced environment
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business
- Answered customer telephone calls promptly
- Collaborated with management to develop strategies for enhancing overall customer experience
- Streamlined communication between departments, ensuring timely resolution of customer concerns
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies
Assisted Living Housekeeper
Heritage Village
03.2017 - 12.2018
- Maintained over 20 assigned areas in a clean and sanitary condition according to infection control policies
- Washed, dusted, polished, vacuumed and swept all areas of the establishment
- Cleaned sinks, tubs, showers, and toilets using standard precautions
- Sorted and washed laundry using machines as required
- Distributed clean laundry
- Cleaned mattresses and beds according to established procedures
- Emptied and cleaned trash cans
- Listened and responded to resident's queries and requests
- Observed and reported resident or maintenance issues
- Assisted with meal preparation, serving and clean up
CSR- Warehouse Associate
Kelly Staffing Services
06.2015 - 02.2017
- Performed inventory
- Sorted and scanned over 50 items/merchandise per hour
- Operate warehouse equipment i.e.: Pallet Jack, conveyor belts
- Transfer merchandise bins to various locations
- Build pallets, load, and unload merchandise, prepare for shipment
- Worked effectively in fast-paced environments
- Worked safely around moving machinery
- Collaborated with team members to achieve daily targets and complete tasks efficiently
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures
- Helped train new employees in safe practices and warehouse procedures
Office Assistant
SDC Learning Center
05.2012 - 05.2015
- Developed strong bonds with each child in a large center of over 100 children
- Created security and built positive relationships within the childcare environment
- Maintained a safe environment for children by adhering to strict safety guidelines and protocols
- Handled conflicts among children, teaching them valuable problem-solving skills while nourishing a peaceful environment
- Collaborated effectively with childcare helpers to maintain an organized and safe workspace
- Recorded information, Data Entry
- Updated paperwork, documents and word processing
- Maintained supply inventory
- Built strong and trustworthy client/provider relationships
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, visitor inquiries, files and schedules
Education
CNA - Nursing
Mid-America Nursing And Allied Health Partners
Merriam, KS05.2020
GED -
State of Missouri
Independence, MO01.2016
Skills
- Excellent organization
- Ability to multi-task
- Reliable Team Player
- Compassionate and Empathetic
- Vital Signs Monitoring
- Feeding/Dressing Assistance
- Maintaining confidentiality with Integrity
- Compassionate communication
- Complex Problem-Solving
- Cultural Sensitivity
- Supporting personal needs
- Companionship and Emotional support
- Documenting behaviors
- Patient relationship building
- Cleaning and Sanitizing
- Health and Safety
- Medication Assistance
- Feeding Assistance Expertise
- Supporting Personal Needs
- Grooming and Bathing Assistance
- General Housekeeping Abilities
- Quality Assurance Controls
- Family Support and Assistance
- Documenting Behaviors
Certification
- CPR/BLS
- First Aid Certification
References
- January Crawford, Kansas City Public Schools, (913) 938-3161, January_Crawford@yahoo.com
- April Horn, Kansas Department of Health and Environment, (913) 207-3405, April.N.Horn@gmail.com
- Susan Martinez, Aris Solutions, Kansas City Veterans Affairs, (913) 278-7716, Susanmartinez13@aol.com
Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company Retreats401k matchPaid time offWork from home optionTimeline
CNA - Certified Nurse Assistant, In Home Caregiver
Aris Solutions
11.2020 - Current
CSR - Customer Service Representative
TriWest Healthcare Alliance
06.2019 - 11.2020
Assisted Living Housekeeper
Heritage Village
03.2017 - 12.2018
CSR- Warehouse Associate
Kelly Staffing Services
06.2015 - 02.2017
Office Assistant
SDC Learning Center
05.2012 - 05.2015
CNA - Nursing
Mid-America Nursing And Allied Health Partners
GED -
State of Missouri
- CPR/BLS
- First Aid Certification
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