Hi, I’m
Mercedes Lane
East Lyme, CT
Summary
Proven leader in client services with a track record of process improvement and team development at Compass Rose Strategic Partners. Excelled in fostering client relationships and streamlining operations, significantly enhancing operational efficiency. Skilled in multitasking and problem-solving, consistently delivering projects that meet or exceed expectations. Demonstrates exceptional organizational skills and a commitment to customer service excellence.
Overview
23
years of professional experience
4
Licenses
Work History
Compass Rose Strategic Partners
Client Services Manager
09.2015 - 08.2024
Job overview
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Developed new employees and on-going performance assessment of current employees.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
- Established open lines of communication among team members through regular meetings that fostered collaboration towards shared goals.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Facilitated cross-departmental collaboration to address complex client issues more effectively.
- Improved operational efficiency, streamlining internal processes and protocols.
- Spearheaded adoption of new CRM system, significantly improving data accuracy and client relationship management.
- Researched and implemented new billing, performance and report system.
- Managed tasks efficiently during periods of high volume or tight deadlines without compromising quality or attention to detail.
Edward Jones
Branch Office Administrator
05.2011 - 09.2015
Job overview
- Coordinated schedules and appointments for branch staff, optimizing time management processes.
- Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
- Composed professional business correspondence, emails, meetings notes and other documents.
- Ensured compliance with company regulations by conducting regular audits of internal documents and records.
- Collaborated with management to develop branch goals, resulting in increased productivity and profitability.
- Proactively addressed potential issues or conflicts before escalation by fostering open lines of communication among team members and management.
- Oversaw daily operations at the branch office, ensuring smooth workflow processes were maintained across departments.
Morgan Stanley
Senior Registered Client Associate
09.2001 - 10.2010
Job overview
- Coordinated with operations teams to manage asset transfers efficiently while minimizing disruptions for clients during transitions.
- Played a key role in organizing client events and seminars, strengthening community ties and promoting thought leadership within the industry.
- Assisted in the development of marketing materials for prospective clients, showcasing the team''s expertise and services.
- Maintained strict confidentiality when handling sensitive information related to client accounts or personal finances.
- Supported new client onboarding process by gathering necessary documentation and completing required paperwork accurately.
- Managed complex transactions, coordinating with internal departments and external partners to provide seamless service to clients.
- Ensured compliance with company policies and industry regulations, maintaining accurate records for audits and inspections.
- Provided exceptional administrative support to financial advisors, ensuring timely and accurate completion of all required tasks.
- Assisted brokers and advisors with servicing clients by preparing financial plans, conducting investment research and completing trades and transactions.
- Processed and verified all new account applications and documents.
- Facilitated new client onboarding process and investment account setup.
Skills
- Client Relationships
- Problem-Solving
- Process Improvement
- Attention to Detail
- Multitasking
- Organizational Skills
- Self Motivation
- Teamwork and Collaboration
- Customer Service
- Time Management
- Reliability
Certification
- Series 7
- Series 66
- Series 63
- CT Insurance License
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Client Services Manager
Compass Rose Strategic Partners
09.2015 - 08.2024
Branch Office Administrator
Edward Jones
05.2011 - 09.2015
Senior Registered Client Associate
Morgan Stanley
09.2001 - 10.2010
Similar Profiles
Kerry-Kea JacksonKerry-Kea Jackson
Classroom Teacher at Compass Rose Public SchoolsClassroom Teacher at Compass Rose Public Schools
Julie Ann LongoriaJulie Ann Longoria
Assistant Director at Compass Rose Student HousingAssistant Director at Compass Rose Student Housing
Mary BeggsMary Beggs
Teacher at Compass Rose Public SchoolsTeacher at Compass Rose Public Schools
Eduardo VillarEduardo Villar
Yacht Maintenance at Break Water Yacht Maintenance LLCYacht Maintenance at Break Water Yacht Maintenance LLC
Neider NegreteNeider Negrete
Machine Operator at B&B MillworkMachine Operator at B&B Millwork