MERCEDES LIEN
Moscow,USA
Summary
Driven customer service professional with over 5 years of experience in high-volume, fast-paced environments. Skilled in building long-term relationships with customers and coworkers through active listening and a commitment to positive experiences. A quick learner and efficient multitasker with a strong background in money management and client relations.
Overview
7
7
years of professional experience
Work History
Front Office Support
Liberty Tax and Loans
07.2019 - 09.2020
- Client Engagement: Effectively maintained professional client relationships and served as a primary point of contact.
- Administrative Accuracy: Carefully analyzed customer documents for missing information to ensure precise file management.
- Compliance: Adhered to all federal and state compliance guidelines while analyzing applicant financial status and credit.
- Documentation: Prepared and reviewed federal and state income tax returns and estimated tax payments.
Customer Service Specialist / Shift Lead
McDonald’s
05.2013 - 07.2019
- Guest Relations: Provided superior customer experiences by addressing concerns with empathy and resolving issues immediately.
- Service Coordination: Assisted guests with food selection, inquiries, and specific order customization requests to ensure total satisfaction.
- Communication: Politely assisted customers in person and via telephone with a focus on helpfulness.
- Cash Management: Became highly efficient in money handling while cashing out guests and counting tills.
- Operations Support: Maintained the professional appearance and cleanliness of the production floor.
- Reliability: Earned management trust by serving as a key holder and overseeing store closing procedures.
Education
High School Diploma -
Jerome High School
Skills
- Customer Relations: Conflict Resolution, Empathy, and Personalized Service
- Front Office: Professional Telephone Etiquette and In-Person Guest Assistance
- Clerical: Document Analysis, Federal/State Compliance, and Microsoft Word
- Financial: Accurate Cash Handling, Till Reconciliation, and Loan Process Knowledge
Timeline
Front Office Support
Liberty Tax and Loans
07.2019 - 09.2020
Customer Service Specialist / Shift Lead
McDonald’s
05.2013 - 07.2019
High School Diploma -
Jerome High School