Mercedes Little

Experienced Chief Operations Officer for Nick the Greek Franchise in Morgan Hill and Gilroy with over 10 years in facilities operations, customer service, and vendor management. Proven track record in maintaining and overseeing multiple locations, ensuring top-tier maintenance and upkeep through direct oversight of third-party vendors. Expert in managing various operational services, including janitorial services, window washing, interior plant services, waste services, and pest control. Skilled in performance management, leading a team of coordinators, and adept at preparing and managing budgets, forecasts, and vendor reports. Strong focus on identifying efficiencies and cost-saving opportunities while staying updated with industry trends for continuous improvement. Excellent communicator, providing clear direction to contractors and vendors, ensuring compliance with company policies. Proficient in conducting regular audits for quality assurance and collaborating on event support. Demonstrated success in employee development, fostering collaboration, and motivating teams for efficient operations and enhanced customer experience. Adaptable, proactive, and thriving in dynamic environments. My extensive experience and hands-on expertise in this field surpass traditional academic qualifications, making me a valuable asset to any organization.