NodeXL
Mercedes Loescher
Chesapeake,VA
Summary
Ambitious Communications Specialist possessing strong public relations, communication and project management abilities. Excels in managing print communications and enforcing proactive social media plans.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Graduate Teaching Fellow
Radford University
08.2022 - 05.2023
- Created and maintained course websites and materials to provide students with easy access to course materials and resources
- Directed students in performing and completing assigned tasks
- Kept accurate records of student performance to track student progress and provide feedback on performance
- Advised and mentored students on navigating academic and professional goals with support and guidance.
Graduate Teaching Assistant
Radford University
08.2021 - 05.2022
- Coordinated homework and assignments for absent students
- Documented attendance and completed assignments to maintain full class and student records
- Planned and delivered lectures and course materials to communicate course content and provide students with subject matter knowledge
- Mentored students through office hours and one-on-one communication.
Public Service Worker
Radford University
09.2017 - 05.2021
- Helped patrons find and use library resources, such as reference materials, audiovisual equipment, computers, and other electronic resources, and provided technical assistance when needed
- Aided teachers and students by locating materials and helping to complete special projects
- Took actions to halt disruption of library activities by problem patrons.
Highlander Guide
Radford University
01.2018 - 01.2021
- Describe points of interest along the tour to group members and respond to questions
- Provide directions and other pertinent information to visitors.
Online Grocery Pickup (Personal Shopper)
WALMART
05.2017 - 03.2021
- Assisted with collection, loading, and acceptance of payment for customer pick-up and delivery orders
- Delivered superior customer service, answered questions, and resolved customer complaints
- Selected, bagged, and staged grocery orders for guests
- Advised customers on suitable substitutes for dated, discontinued, or unavailable products
- Drove client satisfaction with detailed and current product knowledge.
Shift Lead
DAIRY QUEEN
02.2016 - 07.2018
- Counted money and made money deposits
- Performed food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Reviewed menus and analyzed recipes to determine labor and overhead costs and assigned prices to menu items
- Managed the store and staff that was present whenever the store manager was not present
- Oversaw customer service issues such as complaints or an inappropriate customer.
Education
Master of Science - Strategic Communication
Radford University
Radford, VA 08.2021 - 05.2023
Bachelor of Science - Mass Communications
Radford University
Radford, VA 08.2017 - 05.2021
Skills
- Collaborative Teaching
- Student Engagement and Adaptive Learning
- Teaching strategies
- Data Analysis
- Customer Service
- Planning and Organization
- Attention to Detail
- Complaint Handling
- Expert Communication
- Team Leadership
- Store Opening and Closing
- Innovative Teaching Methods
- Lecture Presentation
- Issue Resolution
- Shift Paperwork Completion
- Cash Sales Counts
- Proper Storage Procedures
- Public Speaking
- Navigational Skills
- Special Events
- Customer Engagement
- New Student Orientation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offFlexible work hoursWork from home optionSoftware
WordPress
Adobe Photoshop
Microsoft Office
Google Suite
Tableau
Salesforce
Ahrefs
Timeline
Graduate Teaching Fellow
Radford University
08.2022 - 05.2023
Master of Science - Strategic Communication
Radford University
08.2021 - 05.2023
Graduate Teaching Assistant
Radford University
08.2021 - 05.2022
Highlander Guide
Radford University
01.2018 - 01.2021
Public Service Worker
Radford University
09.2017 - 05.2021
Bachelor of Science - Mass Communications
Radford University
08.2017 - 05.2021
Online Grocery Pickup (Personal Shopper)
WALMART
05.2017 - 03.2021
Shift Lead
DAIRY QUEEN
02.2016 - 07.2018