Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mercedes Lopez-Hernandez

Mocksville,NC

Summary

I'm an enthusiastic and motivated woman passionate about customer service. I'm a team player who works well both independently and within team settings to achieve goals. I'm also a skilled communicator and problem solver committed to creating positive customer experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Home Health Care Provider

Loving Homecare
04.2023 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Cooked nourishing meals for patients to promote better nutrition.
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Transported clients for medical and personal outings.
  • Communicated regularly with clients' families to provide updates on health and well being.

Shop Assistant

Walmart
01.2022 - 01.2023
  • Memorized store layouts to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.
  • Contributed to team objectives in fast-paced environment.

Cashier/Head Hostess

DJ's Family Restaurant
03.2018 - 05.2021
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Operated cash register for cash, check, and credit card transactions with 100 percent accuracy.

Education

GED -

Rowan Cabarrus Community College
Salisbury, NC
06.2020

Skills

  • Discussion Management
  • Supporting Personal Needs
  • Complex Problem-Solving
  • Emergency Situations
  • Client Requirements
  • Professional Relationships
  • Company Guidelines
  • Safety Behaviors
  • Cash Management
  • Customer Service Excellence

Certification

Certified on 08/23/2023

  • CNP - Certified Notary Public

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Home Health Care Provider

Loving Homecare
04.2023 - Current

Shop Assistant

Walmart
01.2022 - 01.2023

Cashier/Head Hostess

DJ's Family Restaurant
03.2018 - 05.2021

GED -

Rowan Cabarrus Community College

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Mercedes Lopez-Hernandez