Mercedes L. Skonecki
Milwaukee
Summary
Hardworking and resourceful, with a meticulous eye for detail and a well-organized personality. Professional with solid background in security operations, known for high standards and achieving results. Skilled in threat assessment, surveillance, and emergency response, ensuring safety and security in dynamic environments. Strong team collaborator, adaptable to changing needs, and consistently reliable in critical situations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Safety/Security Assistant
Milwaukee Public Schools, MPS
12.2023 - Current
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
- Assisted in the development of emergency response plans for various scenarios, ensuring staff preparedness and safety.
- Collaborated with law enforcement agencies to share information and improve overall security efforts.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in security management.
- Streamlined communication between security team members, resulting in improved coordination during critical incidents.
- Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
- Responded to alarms and emergencies, taking immediate action to mitigate risks.
- Examined doors, windows and gates to verify security.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Bakery/Deli/Cake decorator
Walmart Supercenter
04.2021 - Current
- All equipment was operated and sanitized in a safe and proper manner by me
- Made sure that the kitchen was kept clean and free of debris and water
- Cakes, cupcakes, cookies, and special occasion trays were all decorated by me
- Restocked the salad bar and buffet for lunch and dinner service
- Print edible images and use them as needed on cakes
- Was in charge of emptying and maintaining the trash cans and the outdoor dumpster area
- I'm in charge of preparing and completing custom cake orders
- Put fresh baked goods in the cases and date and price them
- Answered phone calls from customers with questions, cancelled orders, and order conflicts
- Ensured that the facility complied with all health codes, sanitation requirements, and license regulations, avoiding potential fines
- Educated new employees on the restaurant's practices, culture, and procedures
- Refilled and rotated items on the shelves to keep the inventory well-stocked
- Kept the work area safe and sanitary by washing utensils, tools, and countertops
- Write on cakes as needed or requested
- Maintained a positive customer service environment
- Made sure that department signage and pricing were correct
- Disposed of damaged and expired goods to maintain safety standards and provide fresh products
Caregiver
Right at Home
08.2019 - 03.2020
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking
- Supported daily living activities by assisting with hygiene, and household chores
- Arranged transportation for patients and accompanied them to doctor's appointments or errands
- Helped residents with their bowel and bladder movements
- Was in charge of ensuring that the assigned station and service areas were clean, sanitary, and well-organized
- Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines
- Kept track of progress and recorded any changes in status
- Keep track of my clients' appointments and current medications
- Provided safe mobility assistance to patients in both private and public spaces
- Ran errands for customers, including grocery shopping and other essentials
- Developed strong bonds with clients in order to provide emotional support and companionship
- Kept them mentally alert by entertaining, conversing, and reading aloud to patients
- Did laundry, dusting, dishwashing, and vacuuming, among other things
Security Guard
Per Mar Security Services
07.2017 - 08.2019
- Made the necessary outgoing calls to confirm the alarms, dispatch the appropriate authorities, and notify the appropriate parties
- Used electronic gates to control vehicle and pedestrian traffic entering the building grounds
- Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot
- Followed established procedures and posted orders to enforce company rules, policies, and regulations to the general public
- Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors
- Protected personal and company property from robbery, vandalism, and unauthorized entry
- Patrolled the property and monitored surveillance equipment, including security cameras, to keep the premises and personnel safe
Hotel General Manager
Clarion Hotel Milwaukee Airport
02.2015 - 06.2017
- Worked with the waitstaff to ensure that the buffet areas were cleaned on a regular basis and that hot and cold items were quickly replenished
- Supervised team of [4] front desk agents and helped to resolve issues arising during shifts
- Hired and trained new employees, demonstrating the most effective ways to serve clients and visitors
- Established long-term relationships with outside vendors, such as florists and restaurants, in order to provide guests with valuable discounts on services and meals
- Greeted guests and assisted them by gathering information about their reservations or requests
- Assisted various business groups with document organization and dissemination during acquisitions
- Booked large groups for weddings, seminars, conferences, and other events at the best rates available
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
Waitress/Hostess
Outback Steakhouse
09.2013 - 10.2014
- Kept customers happy by balancing check-ins with privacy needs
- Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts
- Kept up to date on the menu in order to provide accurate information and assist customers in making decisions
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers
- Kept servers informed about new tables, changes in food availability, and customer feedback
- Greeted guests as they entered the restaurant and gathered information to seat groups or place them on the waitlist, as well as handing out pagers to those who were waiting
- Directed customers to the bar area to maintain customer satisfaction and increase drink sales during high-traffic times
Education
High School -
Wisconsin Career Academy
06.2013
Skills
- Cake decorating
- Production-driven
- Employee training
- Design techniques
- Adaptive and creative
- Product inspection
- Excellent customer service skills
- Self motivated
- Direct patient care
- Time management
- Written and verbal communication
- CCTV Monitoring
- Emergency Preparedness
- Event security
- Security Screenings
Certification
- CPR/AED Certification
- Crisis Prevention Intervention Certification
Timeline
Safety/Security Assistant
Milwaukee Public Schools, MPS
12.2023 - Current
Bakery/Deli/Cake decorator
Walmart Supercenter
04.2021 - Current
Caregiver
Right at Home
08.2019 - 03.2020
Security Guard
Per Mar Security Services
07.2017 - 08.2019
Hotel General Manager
Clarion Hotel Milwaukee Airport
02.2015 - 06.2017
Waitress/Hostess
Outback Steakhouse
09.2013 - 10.2014
High School -
Wisconsin Career Academy
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