Mercedes Lucas
Estill Springs,TN
Summary
Dynamic professional with extensive experience in customer service and team leadership at Sonic Drive In. Proven ability to enhance customer satisfaction through compassionate communication and effective problem-solving. Skilled in money handling and maintaining high operational standards, fostering a positive work environment while ensuring compliance with regulations.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Sonic Drive In
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
CNA
NHC Healthcare
08.2023 - 01.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care
Cashier/ 3 Key Holder
Dollar General
02.2019 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Carhop
Sonic Drive In
05.2015 - 09.2019
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Adapted quickly to new menu items and promotions to provide up-to-date information to customers.
Education
GED -
Northeast Alabama Community College
Rainsville, AL02.2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Patient care
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Compassionate communication
- Emergency response
- Friendly, positive attitude
Timeline
CNA
NHC Healthcare
08.2023 - 01.2024
Assistant Manager
Sonic Drive In
03.2022 - Current
Cashier/ 3 Key Holder
Dollar General
02.2019 - 01.2022
Carhop
Sonic Drive In
05.2015 - 09.2019
GED -
Northeast Alabama Community College
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