Mercedes Luna
San Diego,CA
Summary
Dynamic Front Desk Coordinator at UCSD Health with expertise in patient scheduling and electronic health records management. Proven ability to enhance patient experiences through empathetic communication and effective problem-solving. Bilingual in English and Spanish, adept at managing multi-line phones and implementing office policies to streamline operations.
Overview
17
17
years of professional experience
Work History
Front Desk Coordinator
UCSD Health
San Diego
01.2025 - Current
- Managed patient check-in and appointment scheduling at healthcare facility.
- Maintained accurate patient records using electronic health record systems.
- Assisted with insurance verification and billing inquiries for patients.
- Greeted and directed customers kindly and accurately.
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
- Addressed patient concerns and resolved issues with empathy and professionalism.
- Implemented office policies to enhance patient experience in healthcare setting.
Patient Care Coordinator
Unio Healthcare Partners
02.2022 - 11.2024
- Answer multi-line phones
- Check in patients
- Check out patients
- Schedule appointments
- Collect co-pays and cash pay payments
- Send lab orders and radiology to facilities
- Do end of day batch
- Input patient information into computer
- Translate for Drs
- Can room patients
- Collect urine samples
- Do new patient paperwork/ intake
- Knowledge of basic MA skills
Bondsman
A to Z Bail Bonds
11.2010 - 02.2022
- Answer multi-line phones
- Collect bail bond premiums
- Translate
- Posting of bail bonds at jail
- Input client information into internal system
Front Desk/ CNA/ Float
Sharp Healthcare
03.2009 - 03.2012
- CNA duties: take vital signs
- Assist RN/LVN with any patient care
- Assist patients with any ADL
- Translate
- Input vitals into patient chart
- I worked at Grossmont women's center in LM and worked front desk as well as helped room patients.
- I took vital signs, scheduled appointments, and collected urine samples.
Education
Certification - Continuing Education
CNA
San Diego03-2010
High School Diploma -
Cortez Hill Academy
San Diego, CA06-2008
Skills
- Patient scheduling and appointment coordination
- Electronic health records management
- Insurance verification and cash handling
- Office policy implementation
- Customer relationship management
- EPIC systems experience
- Team collaboration and adaptability
- Multi-line phone management
- EMR systems proficiency
- Problem-solving skills
- Bilingual communication in English and Spanish
- Administrative support
Summary Of Experience
- Experience in word, excel, outlook
- Experience in EHR, ALLSCRIPTS, ATHENA systems
- Bilingual English and Spanish
- Ability to answer multiple phone lines
- Great customer service skills
- Some knowledge on EPIC system
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Coordinator
UCSD Health
01.2025 - Current
Patient Care Coordinator
Unio Healthcare Partners
02.2022 - 11.2024
Bondsman
A to Z Bail Bonds
11.2010 - 02.2022
Front Desk/ CNA/ Float
Sharp Healthcare
03.2009 - 03.2012
Certification - Continuing Education
CNA
High School Diploma -
Cortez Hill Academy