Hi, I’m
Mercedes Monduy
Bridgeport
Summary
Detail-oriented bi-lingual solo or team player with strong organizational skills. Ability To Handle Phone and Crowd Control. Customer Service And Tax Consultant Eager To Improve My Skills From Down South United States To The East Coast.
Overview
3
years of professional experience
Work History
Taxpro305
Public Accountant
01.2021 - 05.2024
Job overview
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Developed and trained client staff in managing accounting and bookkeeping systems.
Grapeland Water Park
Customer Service Representative
06.2021 - 09.2022
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer orders and recorded in data base
Education
Hialeah Miami Lakes Hialeah, FL
High School Diploma
06.2023
Skills
- Computer skills
- QuickBooks
- Microsoft word
- Budget Preparation
- Records Review
- Account updating
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Grapeland Water Park
06.2021 - 09.2022
Public Accountant
Taxpro305
01.2021 - 05.2024
Hialeah Miami Lakes
High School Diploma