Mercedes Madrid
Avondale,AZ
Summary
To secure a position with a stable and profitable organization where I can be a member of a team and utilize customer service and phlebotomy skills.
Overview
10
10
years of professional experience
Work History
Personal In-Home Caregiver
Lilian Bueno
03.2023 - 03.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing quality of care provided.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Bartender
Detour Bar
10.2022 - 02.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Attendant
Cenex
11.2021 - 08.2022
- Assist in food preparation process by prepping ingredients, clean and sanitize dishes, assist with unloading of deliveries and their proper storage, interact with customers, and communicated kitchen needs to supervisor
- Assisted with inventory management, helping to keep stock levels consistent and up-to-date.
Picker/Packing, Shipping, and Receiving Assembler
Joanne's Fabric
Phoenix, AZ
Sep.2021 - Oct.2021
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Constant Observer
Abrazo Central Hospital
11.2018 - 01.2020
- Bedside constant visualization of identified patients at risk for elopement, self-harm or falls.
- Current BLS through American Heart Association.
- Maintained high level of accuracy in data collection by regularly reviewing and updating observation protocols, ensuring consistency across all team members.
Visitor Service Technician-Seasonal
Lake Pueblo State Park
04.2018 - 11.2018
- Customer service at park entrance station and visitor center
- Interacted with computers, processed information, audited, handled money and worked unsupervised
- Communicated with supervisors, peers and team members in order to meet deadlines and handle customer service concerns.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Crew Member and Carhop
Sonic Drive-In
01.2015 - 11.2017
- Extensive knowledge of menu items
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Cashier/Dishwasher/Food Prep/Waitress
C&H Restaurant
01.2014 - 01.2015
- Familiarity with Point of Sales (POS) and common restaurant machinery
- Able to memorize entire menu within a day, including ingredient combinations
- Assisted with opening and closing restaurant responsibilities
- Coordinated large parties and banquets.
Education
Phlebotomist -
Phlebotomy Training Specialist
Phoenix, AZ10.2021
G.E.D -
Trinidad State Jr. College
Trinidad, CO08.2015
Skills
- Ability to quickly learn new processes
- Ability to work irregular hours, nights, and weekends
- Reliable, dependable, punctual, and motivated to advance within the field
- Excellent customer service skills
- Critical thinking and problem-solving abilities
Timeline
Personal In-Home Caregiver
Lilian Bueno
03.2023 - 03.2024
Bartender
Detour Bar
10.2022 - 02.2023
Attendant
Cenex
11.2021 - 08.2022
Picker/Packing, Shipping, and Receiving Assembler
Joanne's Fabric
Sep.2021 - Oct.2021
Constant Observer
Abrazo Central Hospital
11.2018 - 01.2020
Visitor Service Technician-Seasonal
Lake Pueblo State Park
04.2018 - 11.2018
Crew Member and Carhop
Sonic Drive-In
01.2015 - 11.2017
Cashier/Dishwasher/Food Prep/Waitress
C&H Restaurant
01.2014 - 01.2015
Phlebotomist -
Phlebotomy Training Specialist
G.E.D -
Trinidad State Jr. College
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