Mercedes Maldonado
Pottstown,PA
Summary
Dynamic professional with a strong background in customer service and negotiation, honed at McDonald's. Proven ability to lead teams and develop marketing strategies, while excelling in multitasking and organization. Skilled in digital design with Adobe InDesign, demonstrating a creative vision that drives successful consumer interactions and enhances brand presence.
Overview
7
7
years of professional experience
Work History
Co-Owner
Auntie M’s
06.2021 - Current
- Developed and implemented marketing strategies to enhance brand visibility.
- Approved pricing and product sales.
- Facilitated pricing and promotions discussions between customers and owner.
- Communicated directly with consumers to address inquiries and deliver product information.
- Assessed situations to identify responses and solutions.
- Maintained standing position for multiple hours to assist customers and support operations.
- Performed heavy lifting (35+ lbs.).
- Packaging fragile products.
- Marketing set up and tear down.
Crew Trainer
McDonald's
05.2019 - Current
- Coached team members on task execution to improve service speed and efficiency.
- Managed multiple tasks during peak hours, ensuring smooth operations in a fast-paced environment.
- Approved problem solutions and negotiated deals to enhance customer satisfaction.
- Negotiated accommodations to orders to resolve problems and compensate for troubles that took at least fifteen minutes or longer.
- Resolved communication problems between customers and employees with language and hearing barriers.
- Provided information to consumers on annual deals.
- Maintained the main floor and oversaw others' work efforts.
Seasonal Sales Associate
Nautica
11.2019 - 01.2020
- Engaged customers to identify and fulfill their unique needs.
- Streamlined fitting room experience by guiding customers in clothing selections.
- Organized and displayed merchandise to improve presentation and customer accessibility.
- Self-motivated to organize materials such as clothing.
- Communication skills with both customers and coworkers.
Education
Bachelor Degree - Entrepreneurship, Integrated Media Arts (IMA)
Juniata College
05.2027
Skills
- Customer negotiation
- Entrepreneurial leadership
- Multitasking
- Fashion sketching and styling proficiency
- Marketing problem-solving
- Team communication
- Customer service and negotiation
- Recruiting and training
- Creative analysis
- Digital design with Adobe InDesign
- Microsoft Excel expertise
- Interinstitutional collaboration
- Costume design
- Fashion marketing
- Fashion styling
- Fashion history
- Consumer interaction
- Fashion entrepreneurship
Awards And Acknowledgements
- President of Juniata Fashion Club, 08/01/24, Present, As President, I am responsible for leading the club, organizing and coordinating fashion shows, and motivating members to participate and contribute to our events. I have been involved in three fashion shows, serving as a designer for two of them. Through this role, I have developed strong leadership, communication, and organizational skills while building a community that celebrates creativity and self-expression through fashion., President of Juniata College Fashion Club, Leading and organizing the club's activities and events, Involved in 3 fashion shows total, Designed for 2 out of the 3 fashion shows
- ELC Business Conference Participant, 03/01/24, 03/01/24, I attended the Entrepreneurial Leadership Conference (ELC) where our focus was on social entrepreneurship, specifically addressing food insecurity on college campuses. Working alongside colleagues from Juniata College and students from other universities, I collaborated in a diverse group to develop a proposal to tackle this critical issue. Together, we conducted research, created idea boards and layouts, and built a presentation to present our solution. Although we did not win, the experience strengthened my ability to collaborate cross-institutionally, think critically about social issues, and contribute meaningfully to a team-driven project., Attended the ELC (Entrepreneurial Leadership Conference), Addressed food insecurity on college campuses, Developed a proposal to tackle the issue as a group, Worked with students from multiple colleges/universities, Contributed to research, idea boards, layouts, and presentation, Demonstrated ability to work with diverse groups of people
Languages
English
Professional
Spanish
Elementary
Italian
Limited
Timeline
Co-Owner
Auntie M’s
06.2021 - Current
Seasonal Sales Associate
Nautica
11.2019 - 01.2020
Crew Trainer
McDonald's
05.2019 - Current
Bachelor Degree - Entrepreneurship, Integrated Media Arts (IMA)
Juniata College