Mercedes McBride
Marrero,LA
Summary
Proven Medical Assistant with a track record of enhancing patient satisfaction at Westbank Pediatric Clinic. Excelled in HIPAA compliance and customer service, significantly improving clinic efficiency and patient trust. Demonstrated adaptability and empathy, ensuring high-quality care and effective problem resolution. Skilled in patient scheduling and fostering strong relationships, contributing to a positive healthcare environment. Punctual and honest with solid background in some environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
2
2
years of professional experience
Work History
Medical Assistant
Westbank Pediactric Clinic
05.2024 - 08.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Walmart Rx Associate
Neighborhood Walmart
08.2022 - 05.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
L.W. Higgins High School
Jefferson Parish, La05.2021
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- CPR
- Trustworthy companion
- Adaptable
- Cash Handling
- Time management skills
- Patience and Empathy
- Work Ethic and Integrity
- Customer Assistance
- Cleaning and sanitizing
Timeline
Medical Assistant
Westbank Pediactric Clinic
05.2024 - 08.2024
Walmart Rx Associate
Neighborhood Walmart
08.2022 - 05.2024
High School Diploma -
L.W. Higgins High School
Similar Profiles
Stephany WalkerStephany Walker
Occupational Therapy Assistant Student-Level II at Happy Hearts Therapy- Pediactric OutpatientOccupational Therapy Assistant Student-Level II at Happy Hearts Therapy- Pediactric Outpatient
Shantel HarrisShantel Harris
SURGICAL COORDINATOR/TREATMENT COORDINATOR at CITY ORTHODONTICS AND PEDIACTRIC DENTISTRYSURGICAL COORDINATOR/TREATMENT COORDINATOR at CITY ORTHODONTICS AND PEDIACTRIC DENTISTRY
David KoschelDavid Koschel
General Manager, Business Development at Westbank PoolsGeneral Manager, Business Development at Westbank Pools