Mercedes Mcmullen
Wyandotte,MI
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hilton Inn Hotel
03.2024 - Current
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enforced policies and procedures to increase efficiency.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Production Team Leader
Technisource Inc.
02.2022 - 12.2024
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers by answering questions and fulfilling requests.
- Developed strong relationships with repeat customers through friendly service interactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Restocked and organized merchandise in front lanes.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
Associate Degree In Nursing - Nursing
Fortis College
Norfolk, VA05.2014
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Flexible schedule
- Punctual and reliable
- Team management
- Cash handling expertise
- Money handling
- Product restocking
- Payment processing
- Opening and closing procedures
- POS systems
- Inventory management
- Shift scheduling
Timeline
Front Desk Agent
Hilton Inn Hotel
03.2024 - Current
Production Team Leader
Technisource Inc.
02.2022 - 12.2024
Associate Degree In Nursing - Nursing
Fortis College
Similar Profiles
Abigale ParkerAbigale Parker
Front Desk Receptionist at Hilton Inn HotelFront Desk Receptionist at Hilton Inn Hotel
Isaac EneyeIsaac Eneye
Laundry aids at Comfort Inn & SuitesLaundry aids at Comfort Inn & Suites
Jeremiah SykesJeremiah Sykes
Prep Cook at The Mather Old Folks Home HotelPrep Cook at The Mather Old Folks Home Hotel
Harley BellHarley Bell
Sales Associate at Salvation Army Thrift StoreSales Associate at Salvation Army Thrift Store
Kenneth KardelKenneth Kardel
Die Maker at Autokiniton Euclid ManufacturingDie Maker at Autokiniton Euclid Manufacturing