Mercedes Mcmullen
Wyandotte,MI
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hilton Inn Hotel
03.2024 - Current
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enforced policies and procedures to increase efficiency.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Production Team Leader
Technisource Inc.
02.2022 - 12.2024
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers by answering questions and fulfilling requests.
- Developed strong relationships with repeat customers through friendly service interactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Restocked and organized merchandise in front lanes.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
Associate Degree In Nursing - Nursing
Fortis College
Norfolk, VA05.2014
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Flexible schedule
- Punctual and reliable
- Team management
- Cash handling expertise
- Money handling
- Product restocking
- Payment processing
- Opening and closing procedures
- POS systems
- Inventory management
- Shift scheduling
Timeline
Front Desk Agent
Hilton Inn Hotel
03.2024 - Current
Production Team Leader
Technisource Inc.
02.2022 - 12.2024
Associate Degree In Nursing - Nursing
Fortis College