Mercedes Medley
Enterprise
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Child Care Giver
Familes4U
12.2021 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
Recruiter
Enterprise State Community College
03.2023 - 05.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Server/Cashier
Annie’s Comfort Kitchen
09.2022 - 01.2023
Customer Care Representative
First Choice
01.2019 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Skills
- CPR training
- Customer service
- Problem resolution
- Relationship building
- Payment processing
- Customer relations
- Product knowledge
- Customer relationship management
- Appointment scheduling
- Documentation and reporting
Timeline
Recruiter
Enterprise State Community College
03.2023 - 05.2023
Server/Cashier
Annie’s Comfort Kitchen
09.2022 - 01.2023
Child Care Giver
Familes4U
12.2021 - Current
Customer Care Representative
First Choice
01.2019 - 11.2021
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