MERCEDES MENDEZ
San Jose,CA
Summary
Experienced Administrative Assistant with extensive knowledge in office management software. Strong initiative and detail-orientation, with an equal ability in lead and support roles. Currently seeking an Administrative Assistant position in a fast-paced and challenging environment; ability to execute all tasks with a high level of accuracy, discretion, and professionalism.
Overview
7
7
years of professional experience
Work History
Legal Administrative Assistant
Hunt & Henriques LLP
San Jose, CA
08.2021 - Current
- Calendaring
- Data Entry
- Scanned and audited legal documents
- Worked alongside attorneys and fellow legal assistants.
- Prepared drafts of forms, letters and stipulations
- Developed positive working relationship with court clerks, clients, and attorneys.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Managed high-volume work load and met every deadline
Collections Representative
Bad Boys Bail Bonds
San Jose , CA
11.2018 - 08.2020
- Account Management
- Standard use of computer systems such as (MS Office, Word, Excel, and Outlook.)
- Heavy phone experience and excellent phone etiquette
- Handled 200 outbound and inbound calls daily with goal of collecting owed debt.
- Used skip tracing and other techniques to locate debtors.
- Managed payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
- Accepted and processed account payments.
- Negotiated with debtors to collect balance in full
- Processed financial paperwork
Records Retrieval Specialist
Quest Discovery Services
San Jose, CA
02.2017 - 02.2018
- Data Entry
- Document Preparation
- Communication daily; via email/telephone to attorneys and clients.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Followed up with staff and clients by phone and email regarding missing or needed information and compiled retrieved information into files.
- Followed confidentially regulations to maintain privacy.
Office Specialist II
Santa Clara County-Registrar of Voters
San Jose, CA
10.2016 - 01.2017
- Basic Office duties such as filing
- Data Entry
- Collected and distributed external and internal mail; date-stamped all incoming mail when required
- Distributed ordered supplies
- Maintained record of time worked, overtime, leaves, and absences;.
- Operated variety of standard office machines
- Verified paperwork accuracy and checked for completion prior to processing.
- Sent completed entries to management for evaluation and final approval.
- Provided clerical support to company employees by copying, faxing and filing documents
Education
High School Diploma -
San Jose High Academy
San Jose06.2015
Skills
- Attention to detail
- Reliable and Punctual
- Professional and Courteous
- Strong Organizational Skills
- Verbal and Written Communication
- Proficient typing abilities
- Multitasking and Prioritization
- Legal Terminology
- Works well in team environment or with limited supervision
Timeline
Legal Administrative Assistant
Hunt & Henriques LLP
08.2021 - Current
Collections Representative
Bad Boys Bail Bonds
11.2018 - 08.2020
Records Retrieval Specialist
Quest Discovery Services
02.2017 - 02.2018
Office Specialist II
Santa Clara County-Registrar of Voters
10.2016 - 01.2017
High School Diploma -
San Jose High Academy
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