Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercedes Mendoza

Oakland,CA

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Eager to explore new opportunities and learn new ideas and processes.

Overview

5
5
years of professional experience

Work History

Sales Associate

Harbor Freight
11.2024 - Current
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Main job requirement is to sell memberships and replacement plans to customers and explain the benefits and perks.
  • Placed special orders or called other stores to find desired items.

Sales Associate

Target
05.2022 - 08.2023
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Maintained merchandise displays to ensure a visually appealing shopping experience.
  • Processed transactions accurately using point-of-sale systems and cash handling procedures.
  • Collaborated with team members to achieve store sales goals and enhance customer service.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.

Cashier

Bottle Shop Plaza
08.2020 - 02.2022
  • Processed customer transactions efficiently at local beverage retail store.
  • Managed cash register operations, ensuring accurate cash handling practices.
  • Assisted customers in locating products and providing recommendations on beverages.
  • Restocked shelves with various drink products, ensuring product availability for customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed sales transactions to prevent long customer wait times.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Checked personal identifications during alcohol and tobacco sales.

Education

High School - undefined

Mt Eden High School
Hayward, CA
06.2022

Skills

  • Customer relationship management
  • Point-of-sale operation
  • Product knowledge
  • Membership sales
  • Problem solving
  • Attention to detail
  • Flexible schedule
  • Stocking and receiving
  • Outgoing personality
  • Calm demeanor
  • Listening skills
  • Negotiation tactics

Timeline

Sales Associate

Harbor Freight
11.2024 - Current

Sales Associate

Target
05.2022 - 08.2023

Cashier

Bottle Shop Plaza
08.2020 - 02.2022

High School - undefined

Mt Eden High School

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