Mercedes Mercedes
New Windsor,NY
Summary
Highly motivated and customer-centric individual with exceptional organizational, communication, and problem-solving skills. Proven ability to build strong relationships, streamline processes, and excel in fast-paced healthcare environments. Expertise in medical terminology, patient flow management, and administrative support. Seeking a challenging role where I can leverage my skills to contribute to a high-performing team and deliver exceptional patient care.
Overview
11
11
years of professional experience
Work History
Perioperative Business Assistant
New York Presbyterian Hospital
03.2022 - Current
- Monitor patient flow in operating rooms, proactively identify and resolve issues related to registration and post-visit processing, ensuring efficient and timely patient care
- Streamlined office processes by implementing efficient filing systems and organizational tools, resulting in a 10% increase in productivity (quantify whenever possible)
- Perform various duties as a member of the healthcare team, providing support in the treatment and care of patients and their families
- Consistently provide exceptional support during periods of high work volume or staffing shortages, ensuring seamless operations and continuity of care
- Foster strong working relationships among staff members by promoting open communication and collaboration across departments
- Optimize workflow management through effective prioritization of tasks, delegation of responsibilities, and consistent follow-up on progress
Unit Clerk, Medical Step Down
New York Presbyterian Hospital
03.2014 - 03.2022
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies
- Arranged discharges and patient transportations, facilitating smooth transitions for patients
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit
Education
Bachelor of Science - Dietetics
Lehman College
01.2015
Skills
- Medical Terminology
- Communication
- Customer Service
- Organization & Prioritization
- Teamwork
- HIPAA Compliance
- Electronic Health Records (EHR)
- Microsoft Office Suite
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Perioperative Business Assistant
New York Presbyterian Hospital
03.2022 - Current
Unit Clerk, Medical Step Down
New York Presbyterian Hospital
03.2014 - 03.2022
Bachelor of Science - Dietetics
Lehman College
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