Mercedes Molek
Olmsted Falls,OH
Summary
Dynamic professional with extensive experience at Cleveland Clinic, excelling in patient registration and insurance verification. Proven ability to enhance team collaboration and optimize processes, ensuring high customer satisfaction. Skilled in cash handling and data entry, with a strong focus on problem-solving and effective communication. Committed to delivering exceptional service in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Remote Registration
Cleveland Clinic
Olmsted Falls, OH
09.2024 - Current
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Reviewed patient medical records and verified accuracy of information in the system.
- Assisted with compiling documents required for insurance claims processing.
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Advised patients of monies required to be paid prior to services.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Investigated discrepancies between registrations and payments received.
- Researched billing issues as needed and provided resolution to inquiries in a timely manner.
- Provided guidance and support to visitors throughout the registration process.
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Welcomed patients to facility and assisted with registration sign-in process.
- Answered incoming calls from patients seeking information about services offered by the facility.
- Scanned documents and insurance cards to include in patient charts.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Worked collaboratively with other departments to ensure smooth operations within the facility.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
- Provided assistance with completion of paperwork related to the registration process.
- Verified insurance coverage and eligibility for services.
- Cross-referenced existing databases to verify accuracy of new information entered into system.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Assisted with scheduling appointments based on provider availability.
- Greeted patients upon arrival and directed them to appropriate areas.
Licensed Benefits Advisor
Extend Health
Olmsted Falls, Ohio
06.2022 - 10.2022
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Organized positions by factors such as salary and status to develop effective categories and operational strategies.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Produced reports to support smooth operations and internal career progression.
Live Chat Agent
Victoria's Secret Direct
Olmsted Falls, OH
10.2020 - 06.2022
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Handled inbound customer chat conversations from various websites.
- Assisted team leader with coaching and mentoring of new employees.
Cashier
GetGo Gas Station
Canfield, OH
09.2016 - 06.2017
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
Customer Service/Supervisor/Cash Office
Kmart
Warren, OH
08.2013 - 06.2016
- Provided ongoing guest service.
- Delivered excellent customer service, resulting in consistent customer satisfaction ratings.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Made bank deposits and ordered money from bank.
- Balanced out the store's money.
- Oversaw cashiers and did voids/suspensions of orders.
Supervisor
Marc's Stores
North Olmsted, OH
08.2009 - 12.2012
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained compliance with company policies, objectives and communication goals.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Education
Bachelor of Science - Human Development & Family Science
The Ohio State University
Columbus, OH05.2025
Some College (No Degree) - Early Childhood Education
Kent State University
Kent, OH02-2015
High School Diploma - Honors/AP
James F Rhodes High School
Cleveland, OH06.2009
Some College (No Degree) - Kenyon KAP
Kenyon College
Gambier, OHSkills
- Cash handling and data entry
- Patient registration and insurance verification
- Team collaboration and building
- Attention to detail
- Problem solving and analytical thinking
- Effective communication and active listening
- Good telephone etiquette
- Customer relations and service
- Time management and quality assurance
- Remote office availability
- Microsoft Office proficiency
- Live chat support
Affiliations
- Reading
- Traveling
- Listening to music
Languages
German
Elementary
Spanish
Elementary
References
References available upon request.
Timeline
Remote Registration
Cleveland Clinic
09.2024 - Current
Licensed Benefits Advisor
Extend Health
06.2022 - 10.2022
Live Chat Agent
Victoria's Secret Direct
10.2020 - 06.2022
Cashier
GetGo Gas Station
09.2016 - 06.2017
Customer Service/Supervisor/Cash Office
Kmart
08.2013 - 06.2016
Supervisor
Marc's Stores
08.2009 - 12.2012
Bachelor of Science - Human Development & Family Science
The Ohio State University
Some College (No Degree) - Early Childhood Education
Kent State University
High School Diploma - Honors/AP
James F Rhodes High School
Some College (No Degree) - Kenyon KAP
Kenyon College
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