Mercedes Montijo
Yuma,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Optician
Nationwide Vision
04.2022 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Patient Service Representative
Nationwide Vision
- Schedule patients over the telephone and in person
- Schedule for future appointments
- Verify Insurances
- Check in patients upon arrival
- Perform general office duties, such as document preparation, scanning, mailing, and filing
- Obtaining patients’ addresses, contact details, insurance information, and medical histories
Certified Nursing Assistant
San Luis Walk-In Clinic
- Administer testing consent forms
- Input test results into digital solution
- Assist with setup of the test sites
- Collecting nasal swab specimens from patients for diagnostic testing of COVID-19
- Handling confidential information
Leasing Agent
Yuma Gardens Apartment
- Increased resident satisfaction through formulation of maintenance priority list and improved communication between office staff, maintenance crews, and renters
- Collected residents' income statements to verify residency qualification; processed tax credit paperwork for corporate reports
- Conducted apartment tours, answered questions and highlighted selling features and benefit of the property
- Processed and verified applications in a timely manner which increase the likelihood of successful rentals
Education
High School Degree -
Yuma High School
Certified Nursing Assistant -
Regional Center For Border Health
Skills
- Decision making
- Communication
- Computer Skills
- Calm and Effective Under Pressure
- Active listener
- Bilingual (English, Spanish)
- Patient scheduling
- Interpersonal skills
- Time management
- Patient confidentiality
- Problem-Solving
- Multitasking and Organization
Leadership Experience
- KEYS (Keep Envisioning Your Success)
- Pell Grant
- Volunteer Award for completing 200 hours
Timeline
Optician
Nationwide Vision
04.2022 - Current
Patient Service Representative
Nationwide Vision
Certified Nursing Assistant
San Luis Walk-In Clinic
Leasing Agent
Yuma Gardens Apartment
High School Degree -
Yuma High School
Certified Nursing Assistant -
Regional Center For Border Health