Mercedes Moore
Cedar Hill
Summary
Dynamic Store Manager with a proven track record at TitleMax, excelling in cash management and competitor monitoring. Recognized for maximizing sales through exceptional customer service and problem-solving skills. Successfully led teams in fast-paced environments, fostering a culture of motivation and achieving operational efficiency.
Overview
18
18
years of professional experience
Work History
Store Manager
TitleMax
11.2024 - Current
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Carcierge
Go Rentals
11.2022 - 11.2024
- Provided professional services and support in a dynamic work environment.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
Front Desk Manager
Best Western Hanford Inn
04.2019 - 11.2022
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Sales Manager
Visalia's Best Western
05.2015 - 05.2020
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Rural Carrier Associate
USPS
09.2007 - 10.2014
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
Education
High School Diploma -
Exeter High School
Exeter, CA06-1999
Skills
- Competitor monitoring
- Problem-solving
- Cash management
- Store opening and closing
- Hospitality and accommodation
Timeline
Store Manager
TitleMax
11.2024 - Current
Carcierge
Go Rentals
11.2022 - 11.2024
Front Desk Manager
Best Western Hanford Inn
04.2019 - 11.2022
Sales Manager
Visalia's Best Western
05.2015 - 05.2020
Rural Carrier Associate
USPS
09.2007 - 10.2014
High School Diploma -
Exeter High School
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