Open To Work
Mercedes Moore
Chicago,IL
Summary
Focused on delivering exceptional customer service during the delivery process while ensuring timely and accurate shipments. Strong attention to detail and effective communication skills enhance customer satisfaction and foster loyalty in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shipping Clerk
WORLDPAC
Burr Ridge, Illinois
04.2025 - 04.2026
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Scanned products in warehouse, ensuring accurate fulfillment of customer orders.
- Sorted packages into USPS bins according to shipping labels and destinations.
- Compared shipment contents with paperwork, enhancing inventory accuracy and supporting records management.
- Adapted to fast-paced work environment, consistently achieving daily production targets.
Driver/Transportation
Lyft Inc, Grubhub, Uber/eats, Amazon Flex
Chicago, IL
01.2024 - 03.2025
- Completed daily routes in accordance with customer delivery expectations.
- Communicated with customers to ensure timely and accurate deliveries.
- Resolved customer complaints and inquiries efficiently, improving overall experience.
- Delivered customer service that enhanced satisfaction during delivery process.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Cultivated customer relationships and loyalty through proactive communication.
Customer Service Representative
The Chicago Lighthouse
Chicago, IL
12.2023 - 12.2024
- Excelled at problem solving by providing solutions that exceeded customer expectations.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Responded to telephone inquiries and complaints, ensuring adherence to standard operating procedures for consistent customer support.
- Handled multiple tasks and prioritized effectively to maintain service quality during high-demand periods.
- Collaborated with departments to enhance customer service experience, fostering cross-functional communication and support.
Reservation Clerk
SCR Transportation Inc
Chicago, IL
11.2021 - 09.2023
- Utilized computer systems for reservations, including Microsoft Office Suite and AbiliTrax, to streamline booking processes.
- Facilitated changes and cancellations of reservations to enhance customer satisfaction.
- Managed reservation requests using company-specific booking software.
- Coordinated travel itineraries for clients and staff efficiently.
- Assisted customers with inquiries and provided support throughout the booking process.
Call Center Representative
Teleperformance
Hobart, IN
12.2018 - 01.2020
- Handled high call volumes efficiently, consistently meeting quality service standards.
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly, ensuring customer satisfaction and fostering a positive experience.
Medical Office Assistant
Redley's Competent Home Health Care Inc.
Beverly, IL
11.2012 - 02.2016
- Scheduled Nurses appointments with patients, tests, and procedures in computerized scheduling system.
- Responded to patient phone inquiries promptly, delivering accurate information while maintaining a courteous demeanor.
- Used EMR software to manage patient records and files.
- Managed daily office operations, including filing, data entry, and inventory management, to support efficient workflow.
- Enrolled clients in suitable health care plans, ensuring access to necessary services for them and their families.
- Navigated multiple computer systems and applications and utilized search tools to find information.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL11-2025
High School Diploma -
Thornton Township H.S.
Harvey, IL05-2005
Skills
- Route planning
- Navigation systems
- Safety compliance
- Customer service
- Data entry
- Microsoft Office
- Excel expertise
- Time management
- Attention to detail
- Team collaboration
- Punctuality and reliability
- Phone etiquette
Certification
- Phlebotomy
- Security
References
References available upon request
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$35000/yr - $200000/yrTimeline
Shipping Clerk
WORLDPAC
04.2025 - 04.2026
Driver/Transportation
Lyft Inc, Grubhub, Uber/eats, Amazon Flex
01.2024 - 03.2025
Customer Service Representative
The Chicago Lighthouse
12.2023 - 12.2024
Reservation Clerk
SCR Transportation Inc
11.2021 - 09.2023
Call Center Representative
Teleperformance
12.2018 - 01.2020
Medical Office Assistant
Redley's Competent Home Health Care Inc.
11.2012 - 02.2016
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Thornton Township H.S.