Hi, I’m
Mercedes Morales
Midland,TX
Summary
Dedicated, organized and knowledgeable administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks, offering staff support, and improving systems. Responsible, productive, self motivated professional individual offering attention to detail and strong decision making skills.
Overview
5
years of professional experience
Work History
Primrose School Of Midland At Westridge
Administrative Assistant
11.2022 - Current
Job overview
- Answered multi-line phone system, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures by identifying and recommending changes to existing process for better accuracy, and efficiency.
- Executed record filing system to improve document organization and management of staff files.
- Scheduled staff meetings and client appointments for staff team.
- Assisted development and implementation of curriculum in classrooms.
- Managed department budgets and generated financial reports for management review.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations.
Right At School LLC
Program Manager
08.2021 - 11.2022
Job overview
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Conducted one-on-one training to educate team members.
- Interacted with parents and stakeholders to identify needs and maintained a open line of communication to promote business development.
- Built teams to address project goals and objectives for multiple projects.
- Researched industry best practices in support of training development and program content.
JF Trucking LLC
Invoicing Clerk
11.2018 - 12.2019
Job overview
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Liaised with team to gain knowledge of pricing and contracts to facilitate invoicing.
- Tracked approved and unapproved invoicing to produce critical month-end metrics.
- Verified accuracy of billing data and corrected discrepancies.
- Maintained detailed records of customer payments and billing adjustments.
- Processed customer invoices within established timelines.
Education
Master's Learning Institute, Odessa, TX
High School Diploma
06.2019
Skills
- Business Administration/Senior Leadership Support
- Performance Improvement
- Complex Problem-Solving
- Staff Management Labor Relations
- Employee Training & Development
- Customer Relationships
- Recordkeeping, Filing & Documentation
- Data Entry
- Workflow Planning
- PC Proficiency including Microsoft Office, and Excel
- Self Starter
Accomplishments
- Increased office productivity by implementing numerous process improvements.
- Event Planning - Successfully planned and executed meetings, lunches and special events for groups of 100+
- Recognized by customers and Director of Operations for expedient and effective service.
Languages
Spanish
Professional Working
Timeline
Administrative Assistant
Primrose School Of Midland At Westridge
11.2022 - Current
Program Manager
Right At School LLC
08.2021 - 11.2022
Invoicing Clerk
JF Trucking LLC
11.2018 - 12.2019
Master's Learning Institute
High School Diploma
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