Mercedes Murphy
Administrative Assistant
Pittsburg,CA
Summary
Committed administrative professional with exceptional communication, problem-solving, and conflict resolution skills, dedicated to fostering positive relationships with clients, staff, and management. Developed communicator with outstanding skills in complex problem-solving and conflict resolution
Overview
10
10
years of professional experience
Work History
Administrator Assistant/Health Services
Lawrence of Livermore National Labs
06.2023 - Current
- Maintained accurate records of all authorizations processed including notes about any follow-up activities required.
- Performed data entry into various computer systems accurately and efficiently.
- Coordinated travel reports (Foreign)
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Communicated effectively with team members to ensure they were aware of any changes within the schedule.
- Scheduled appointments for clients using calendar software programs such as Outlook.
- Handled confidential information with discretion according to departmental policies and procedures.
- Provided administrative support to all departments in the company including filing documents electronically or physically.
Front End Office Supervisor
Muir Obstetrics & Gynecology
11.2021 - 05.2023
- Develop practical training programs to impart knowledge and improve individual skill sets
- Assisted in the development of internal policies related to FMLA compliance.
- Review historical records to determine benefit eligibility for services/ Explained benefits of service with co-pay and out of pocket expensive.
- Submitted claims to insurance companies.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Assisted clients with the completion of paperwork for disability insurance claims.
- Compiled data from various sources including medical records, employment history, and personal statements into case files.
Medical Receptionist/Medical Assistant
Veritas Plastic Surgery
12.2019 - 12.2020
- Maintain knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes
- Assisted with surgery scheduling (Cosmetic &Medical)
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintain current working knowledge of CPT and ICD-IO coding principles, government regulation, protocols, and third-party billing requirements.
- Created daily, weekly, and monthly reports for management staff.
- Completed registrations for laboratory work, surgical procedures and radiology.
Medical Receptionist
John Muir Medical Group
01.2018 - 12.2019
- Demonstrate knowledge of HIPAA Privacy and Security Regulations by appropriately handling patients
- Confirm patient information, collect copays, and verified insurance
- Manage multi-line phone systems
- Respond to patient inquiries and request/resolve issues efficiently and professionally
- Schedule procedures in conjunction with Patient Coordinator Monitored shared email in-boxes and ensure inquiries were addressed
- Schedule for 10 Providers / 3 locations
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Back Office Coordinator, Medical Assistant
Gladstone Clinic
01.2017 - 02.2019
- Instruct new hires on administrative procedures and company policies, closely checking work to verify performance
- Check patient data including insurance
- Demographic and health history to ensure all information is current
- Educate patients about medications, procedures, and physician's instructions.
Front/Back Office - Medical Assistant
Elite MD
04.2014 - 12.2016
- Prepare daily charts by creating and updating electronic health records system data prior to patient visits
- Schedule appointments for patients via phone and in person
- Perform examinations and develop a treatment plan in coordination with the specialist
- Provide administrative support for five physicians.
Education
Associate of Science Degree Medical Office / Medical Assistance -
HEALD College
Concord, CAHigh School Diploma -
Mt Diablo
Concord, CASkills
- Resource Management
- Report Preparation
- Meeting Scheduling
- Front office operations
- Verbal Communication
- File Organization
- Scheduling appointments
- Problem-solving abilities
- Attention to detail
- Insurance Coverage Verification
- Eligibility Determination
- Electronic Medical Records
- HIPAA Compliance
Timeline
Administrator Assistant/Health Services
Lawrence of Livermore National Labs
06.2023 - Current
Front End Office Supervisor
Muir Obstetrics & Gynecology
11.2021 - 05.2023
Medical Receptionist/Medical Assistant
Veritas Plastic Surgery
12.2019 - 12.2020
Medical Receptionist
John Muir Medical Group
01.2018 - 12.2019
Back Office Coordinator, Medical Assistant
Gladstone Clinic
01.2017 - 02.2019
Front/Back Office - Medical Assistant
Elite MD
04.2014 - 12.2016
Associate of Science Degree Medical Office / Medical Assistance -
HEALD College
High School Diploma -
Mt Diablo
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