Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Mercedes Nau

Endwell,New York

Summary

Detail-oriented Billing Specialist with proven skills in managing insurance claims and resolving billing discrepancies. Committed to enhancing customer satisfaction through efficient problem-solving and process improvement. Dedicated Billing Specialist with over six years of experience in medical billing and accounts receivable. Known for streamlining billing procedures and ensuring billing accuracy, contributing to timely payments and enhanced customer relations. Results-driven professional with a strong background in insurance claims management and billing accuracy. Recognized for effective team collaboration and implementing policies that enhance operational efficiency. Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen. Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Skilled in maintaining precise records and building relationships with clients. Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices. Results-driven Billing Specialist known for outstanding productivity and efficiency in managing billing processes. Possess specialized skills in invoice generation, account reconciliation, and financial reporting. Excel at communication, problem-solving, and time management, ensuring seamless operations and client satisfaction. Highly skilled Billing Specialist with background in managing complex billing systems, ensuring accurate invoicing and maintaining financial records. Strengths include deep understanding of accounting procedures, proficiency in billing software, and ability to handle high volume workloads efficiently. Previous roles involved proactively resolving billing issues, improving internal tracking processes, and contributing to successful audits. Results driven medical biller with several years of hands-on experience in account management, revenue generation and medical billing and coding. Accomplished in developing strategies to improve workflows and processes and actualizing procedures to enhance revenue generation. Demonstrated leadership skills guide teams towards success, optimize performance and sustain organizational success. Skilled in reconciling accounts, identifying discrepancies, and resolving billing issues promptly. Strong attention to detail and numerical accuracy, with a commitment to maintaining confidentiality and upholding the highest standards of integrity in financial transactions. Efficient billing and posting clerk with background in managing accurate and timely billing processes, including invoices and account statements. Possess strong organizational skills and adept at data analysis to ensure billing accuracy, leading to improved customer satisfaction. Proven track record in streamlining procedures for more efficient workflow and reducing discrepancies in financial postings. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

9
9
years of professional experience

Work History

Billing Specialist

Neuro Medical Care Assoc.
Vestal,NY, NY
07.2019 - Current
  • Processed patient billing inquiries and resolved discrepancies efficiently.
  • Managed insurance claims submissions and follow-ups for timely payments.
  • Reviewed and verified billing codes for accuracy and compliance.
  • Maintained detailed records of patient accounts and billing transactions.
  • Answered customer inquiries regarding billings, payments, account status.
  • Educated patients on billing policies and payment options clearly.
  • Collaborated with team members to streamline billing procedures and improve efficiency.
  • Assisted in training new staff on billing systems and best practices.
  • Worked with team members to identify and develop process improvements.
  • Investigated incorrect billings and processed refunds as necessary.
  • Worked closely with patients to discuss payment arrangements when needed.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Provided support to other departments within the organization as needed.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Implemented new policies related to billing processes when required.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Reconciled daily cash receipts with total deposits on bank statement.
  • Tracked changes in legislation that could affect billing procedures.
  • Managed all payments processing, invoicing and collections tasks.
  • Collected, posted and managed patient account payments.
  • Submitted claims to insurance companies.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Gathered information to produce accounts payable reports for review.
  • Weighed envelopes containing statements to determine correct postage and affix postage.
  • Maintained historical records by microfilming and filing documents.

Billing Specialist

United Health Care
Binghamton, New York
06.2016 - 06.2019
  • Processed patient billing inquiries and resolved discrepancies efficiently.
  • Managed insurance claims submissions and follow-ups for timely payments.
  • Worked with team members to identify and develop process improvements.
  • Investigated incorrect billings and processed refunds as necessary.

Education

High School Diploma -

Springfiled Gardens H.S.
Queens
06-1983

Skills

  • Medical billing
  • Insurance claims
  • Accounts receivable
  • Payment processing
  • Claim submission
  • Problem solving
  • Attention to detail
  • Effective communication
  • Team collaboration

Affiliations

Love to cook to calm my Day End

Timeline

Billing Specialist

Neuro Medical Care Assoc.
07.2019 - Current

Billing Specialist

United Health Care
06.2016 - 06.2019

High School Diploma -

Springfiled Gardens H.S.