Mercedes Ontiveros
Pasadena,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of professional experience
Work History
Manager
Chick-fil-A
Laporte, TX
05.2024 - Current
- Coached, mentored, and trained team members in order to improve their job performance.
- Monitored staff performance and addressed issues.
- Assign tasks to associates to fit skill levels and maximize team performance.
- Highly adept at optimizing workflows and prioritizing tasks to maximize efficiency and productivity, ensuring effective time management for both personal responsibilities and team objectives.
Manager
Raising Cane's Restaurants
Deer Park, TX
11.2022 - 05.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored, and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Organized special events such as training sessions for employees.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Managed inventory of supplies within assigned area.
- Regularly communicated shift updates via emailed reports to ensure accurate and timely information dissemination
- Balanced the till at the end of each shift with 100% accuracy.
Education
Associate of Arts - Business Administration
San Jacinto College District
Pasadena, TX12-2024
Skills
- Staff Training and Development
- Team Leadership
- Time Management
- Customer Empathy
- Dependability
- Communication
- Adaptability
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Manager
Chick-fil-A
05.2024 - Current
Manager
Raising Cane's Restaurants
11.2022 - 05.2024
Associate of Arts - Business Administration
San Jacinto College District
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