Mercedes Ortiz
Sunray,TX
Summary
Clinical Medical Assistant student expected to graduate by February 2025 with 9+ years of professional experience in customer service, healthcare assistance, and sales. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures.
Overview
6
6
years of professional experience
4043
4043
years of post-secondary education
Work History
Student Nurse Aide
Great Plains Rehabilitation and Healthcare
Dumas, Texas
09.2025 - 03.2026
- Maintained cleanliness and organization of patient care areas and equipment.
- Changed patient briefs, ensuring comfort and hygiene
- Assisted patients with bathroom needs promptly
- Helped patients maintain personal hygiene through showering
- Assisted patients with dressing and personal grooming
- Fed patients according to their specific dietary needs
- Recorded patient care activities for medical records
- Supported staff with patient mobility and transport
Certified Nursing Assistant
Mont Belvieu Rehabilitation and Healthcare Center
Mont Belvieu, TX
09.2021 - 10.2021
- Changed patient briefs and maintained hygiene
- Assisted patients with bathroom needs efficiently
- Helped patients with showering and personal cleanliness
- Aided patients in dressing and grooming
- Fed patients according to dietary requirements
- Monitored patient vital signs and reported changes
- Provided emotional support to patients and families
Temporary Nursing Assistant
Rollingbrook Rehabilitation and Healthcare Center
Baytown, TX
07.2021 - 08.2021
- Changed patient briefs, ensuring comfort and hygiene
- Assisted patients with bathroom needs promptly
- Helped patients maintain personal hygiene through showering
- Assisted patients with dressing and personal grooming
- Fed patients according to their specific dietary needs
- Recorded patient care activities for medical records
- Supported staff with patient mobility and transport
Sales Associate
Once Upon A Child
Baytown, TX
10.2019 - 12.2020
- Greeted customers and provided assistance promptly
- Tagged clothing for sale with accurate pricing
- Operated cash register and managed financial transactions
- Answered phone calls and resolved customer inquiries
- Assisted customers in locating and selecting items
- Managed inventory and restocked sales floor
- Handled customer complaints and provided solutions
Education
Clinical Medical Assistant -
Stepful
Ross S Sterling High School
Baytown, TXSkills
- Venipuncture
- Capillary Blood Collection
- Specimen Preparation
- Infection Control
- Ultrasounds
- Injections
- Fluid Aspiration
- Cannulation
- Catheterization
- Patient Care
- EMR
- Communication
- Customer Service
- Building Rapport
- Problem Solving
- Effective interpersonal communication
- Strong customer service orientation
- Proactive problem-solving ability
Core Competencies
Venipuncture, Capillary Blood Collection, Specimen Preparation, Infection Control, Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR, Communication, Customer Service, Building Rapport, Problem Solving, Effective interpersonal communication, Strong customer service orientation, Proactive problem-solving ability
Timeline
Student Nurse Aide
Great Plains Rehabilitation and Healthcare
09.2025 - 03.2026
Certified Nursing Assistant
Mont Belvieu Rehabilitation and Healthcare Center
09.2021 - 10.2021
Temporary Nursing Assistant
Rollingbrook Rehabilitation and Healthcare Center
07.2021 - 08.2021
Sales Associate
Once Upon A Child
10.2019 - 12.2020
Clinical Medical Assistant -
Stepful
Ross S Sterling High School