Mercedes Ortiz-Wu
Mesa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Cheesecake Factory Inc
09.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Greeted new customers, discussed specials, and took drink orders.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Different Pointe Of View (Aimbridge Hospitality)
02.2023 - 09.2023
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Executed synchronized meal service simultaneously serving multiple guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials, and took drink orders.
- Checked identification for minimum age for sale of alcoholic beverages.
Server
Chili's Grill & Bar Restaurant
06.2019 - 01.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Sever
Little Italy
01.2016 - 05.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Teachers Assistant
US Army Child And Youth Services
01.2015 - 12.2015
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Organized and guided skills practice, research and memorization tasks for students.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Handed out classroom materials, like pencils, paper and crayons
Cashier
Sam's Club
05.2014 - 10.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Hostess/Cashier
IceBar Orlando
02.2012 - 04.2013
- Collected and authorized payments of guests.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Enabled customers to feel welcomed, important and appreciated by answering questions about experience packages and upgrades.
- Checked identification for proof-of-age for alcohol sales.
- Promoted and solicited customers to visit location and purchase experience packages.
Education
Associates Degree General Education - Health Education
Fayetteville Technical Community College
Fayetteville, NC12.2022
Skills
- Efficient and Detail-Oriented
- Food and Beverage Service Experience
- Warm and Friendly
- Upbeat and Positive Personality
- Microsoft Excel
- Social Perceptiveness
- POS Systems and Ordering Platforms Experience
- Bussing Experience
- Punctual and Reliable
- Calm and Professional Under Pressure
- Computer Proficiency
- Greeting and Seating Clients
Certification
- Food Handler Card Training -Food Handler Essentials Course 6/22/23
Timeline
Server
Cheesecake Factory Inc
09.2023 - Current
Server
Different Pointe Of View (Aimbridge Hospitality)
02.2023 - 09.2023
Server
Chili's Grill & Bar Restaurant
06.2019 - 01.2020
Sever
Little Italy
01.2016 - 05.2017
Teachers Assistant
US Army Child And Youth Services
01.2015 - 12.2015
Cashier
Sam's Club
05.2014 - 10.2014
Hostess/Cashier
IceBar Orlando
02.2012 - 04.2013
Associates Degree General Education - Health Education
Fayetteville Technical Community College
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