Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mercedes Ovalles

Mesquite,TX

Summary

I have obtained a position to utilize general office skills, customer service, communication, and organizational skills. I am a motivated Regional Dispatcher/Customer Service Representative who thrives in a team-oriented setting with transferable skills to apply in various general office positions. Consistently meet and exceed productivity goals. Maintain a high level of professionalism, patience, and empathetic customer service, confidentiality, and efficiency.

Overview

7
7
years of professional experience

Work History

Freight Operations Clerk

Us Road Freight
06.2022 - Current
  • Facilitated quick resolution of customer inquiries regarding shipment status or billing discrepancies through proactive communication and timely followups.
  • Minimized errors in freight handling by conducting thorough inspections and crosschecks.
  • Streamlined internal workflows within the office environment leading to a more organized workspace.
  • Assisted in inventory management, tracking stock levels to avoid shortages or overstocking during peak seasons.
  • Managed a high volume of daily tasks while maintaining focus on quality assurance.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.

Regional Dispatcher/Customer Service Representative

Southwestern motor transportation
02.2021 - 04.2022
  • Answered customer requests with information about product availability, shipping information, and status updates
  • Utilized various software systems to facilitate movement, planning, and scheduling
  • Reported delays, accidents, or other traffic and transportation situations
  • Maintained current knowledge of personnel in the field and completed deliveries or delays
  • Addressed questions, problems, or requests for service or equipment
  • Oversaw and coordinated communications within assigned territory
  • Relayed work orders and information between work crews, supervisors and field personnel
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs
  • Kept detailed and updated records of calls in physical and electronic databases
  • Supervised driver dispatching, route planning and vehicle tracking for over 20 regional drivers

Customer Support Representative

Profit Expansion Group
03.2019 - 09.2020
  • Recording details of inquiries, complaints, and comments, as well as actions taken
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

Sales Associate

First Cash Pawn
03.2018 - 07.2018
  • Assisted customers with Pawning the item or adding items on layaway or buying the customer’s items back
  • Clean the front and Warehouse in back
  • Provide loans, retrieve items back to those who have repaid the money, and sell items to recover cash

Education

High School -

West Mesquite High School

Skills

  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Customer Service
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Data Entry
  • Inbound and Outbound Calling
  • Microsoft Office Expertise
  • Efficient and Detail-Oriented
  • Problem-Solving Abilities
  • Adaptive Team Player

References

  • Carmen Ovalles, Client Care Coordinator, 4696017547
  • Agustina Vielma, Paralegal, 2144318029
  • Rachel Hightower, Medical Assistant, 2149292016

Timeline

Freight Operations Clerk

Us Road Freight
06.2022 - Current

Regional Dispatcher/Customer Service Representative

Southwestern motor transportation
02.2021 - 04.2022

Customer Support Representative

Profit Expansion Group
03.2019 - 09.2020

Sales Associate

First Cash Pawn
03.2018 - 07.2018

High School -

West Mesquite High School

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Mercedes Ovalles