Summary
Overview
Work History
Education
Skills
References
Timeline
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Mercedes Parks

Fort Lauderdale,FL

Summary

A highly motivated individual with a strong work ethic, adaptability, and exceptional interpersonal skills. Proficient at working effectively without supervision and quickly acquiring new skills. As a seasoned Billing Manager, well-versed in documentation and compliance needs, I am eager to enhance operations by applying my knowledge of the field, interpersonal skills, and problem-solving abilities. I am a proactive and hardworking collaborator focused on quality and efficiency. With years of experience in administrative, customer service, and leadership roles, I bring an organized and quality-oriented mindset to billing requirements. I am enthusiastic about leveraging my abilities and experience in a dynamic new position with opportunities for growth and advancement.

Overview

24
24
years of professional experience

Work History

Order Processing Manager

United States Medical Supply Inc.
Doral, FL
10/30/06 - Current
  • Managed daily order processing operations and established new procedures to improve efficiency.
  • Conducted regular audits of existing processes and procedures to ensure accuracy and quality assurance.
  • Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
  • Worked closely with accounting department on billing discrepancies between customers' purchase orders and invoices.
  • Assisted in developing strategies aimed at increasing revenue growth through improved customer experience.
  • Collaborated with other departments such as logistics, finance and supply chain management to coordinate activities associated with orders.
  • Trained new staff members on order processing procedures including data entry, invoicing and shipping requirements.
  • Ensured compliance with all relevant laws, regulations, safety standards and best practices related to order processing.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Prepared and led staff training and instruction.
  • Monitored workers and reviewed completed work for proper performance.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.
  • Handled billing problems by utilizing knowledge and conducting detailed research.
  • Conducted thorough investigations into unapplied payments or credits to determine the most appropriate method of application.
  • Researched complicated billing issues using internal resources and external sources as needed.
  • Reviewed customer accounts and pinpointed inconsistencies in invoices, payments, credits, and deductions.
  • Worked with customers to resolve billing disputes in a timely manner.
  • Effectively handle potential and arising complaints from patients, clerical staff and insurance companies.
  • Complies with HIPPA rules, appropriately safeguarding PHI or other private & confidential information.
  • Analyzes patterns impacting charges, coding, collections, and accounts receivable, and adjusts staff and billing procedures accordingly.

Customer Service Representative

Beep USA Wireless Communication
Miami, FL
01.2003 - 10.2006
  • Conducted research and examination of customer complaints to identify underlying issues.
  • Researched, evaluated, and resolved customer inquiries via phone, email, or other channels.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Adhered strictly to privacy policies when dealing with sensitive information.
  • Researched discrepancies and correcting problems.

Office Administrator

Bernadette ACLF INC
Hallandale, FL
06.2001 - 01.2003
  • Assisted with billing inquiries, coding and collections activities.
  • Communicated with patients with compassion while keeping medical information private.
  • Gathered information to file appeals for denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using security software.
  • Reviewed bank statements monthly for accuracy.
  • Organized and maintained filing systems, including electronic databases and records.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.
  • Processed invoices on a timely basis according to established procedures.
  • Coordinated and managed daily administrative operations of the office.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Education

High School Diploma -

American Senior High School
Hialeah, FL
06-2001

Skills

  • Regulatory Compliance
  • Quality Improvement
  • Root Cause Analysis
  • Account Management
  • Training & Development
  • Call Center Development
  • Operations Management
  • Leadership
  • Team Building
  • Patient Services
  • Customer Service
  • Healthcare Management
  • Durable Medical Equipment
  • Employee Training
  • Billing and Coding

References

  • Available upon request

Timeline

Customer Service Representative

Beep USA Wireless Communication
01.2003 - 10.2006

Office Administrator

Bernadette ACLF INC
06.2001 - 01.2003

Order Processing Manager

United States Medical Supply Inc.
10/30/06 - Current

High School Diploma -

American Senior High School

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Mercedes Parks