Mercedes Passmore
Chesapeake,VA
Summary
Dedicated professional with the drive and ability to be successful in any career field. I have a willingness to learn and obtain any training that will further ensure my success in the workforce.
Overview
3
3
years of professional experience
Work History
Resident Care Aide
Cedar Manor Assisted Living Facility
Chesapeake, VA
07.2021 - 01.2022
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Cashier/Customer Service Associate
Foodlion Grocery Store
Chesapeake, VA
08.2019 - 05.2021
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
Customer Service Representative
QVC Chesapeake
Chesapeake, VA
03.2020 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree -
Pike County High School
Zebulon, GAGED -
Southern Crescent Technical College
Griffin, GANursing
Southern Crescent Technical College
Griffin, GASkills
- Needs Determination
- Caregiver Relations
- Fluid Measurement
- Emotional and Social Support
- Activities of Daily Living ADL Support
- Bedsore Prevention
- Vital Signs Collection
- Output Monitoring and Reporting
- All Microsoft Office tools including PowerPoint, Excel, Word, etc
Timeline
Resident Care Aide
Cedar Manor Assisted Living Facility
07.2021 - 01.2022
Customer Service Representative
QVC Chesapeake
03.2020 - 08.2020
Cashier/Customer Service Associate
Foodlion Grocery Store
08.2019 - 05.2021
No Degree -
Pike County High School
GED -
Southern Crescent Technical College
Nursing
Southern Crescent Technical College