Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Mercedes Phillips

Johns Creek,GA

Summary

Results-driven Leasing Consultant with expertise in property tours, marketing, and tenant relations. Strong knowledge of Fair Housing laws and local regulations. Skilled in handling tenant concerns, driving sales, and ensuring efficient lease signings. Known for building rapport with prospects, increasing occupancy rates, and delivering excellent customer service in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Leasing Consultant (Temporary)

Aaa Apartment Staffing's Recruiter
03.2021 - Current
  • Greet customers and ascertain what each customer wants or needs
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Recommend potential products by collecting customer information and analyzing their needs
  • Stock shelves with merchandise

Sales and Leasing Consultant (Temporary)

Express Employment
12.2018 - 01.2021
  • Ensured strict compliance with federal, state, and local regulations related to fair housing policies and ethical leasing practices.
  • Managed lead tracking by making contact and following up on leads generated through marketing efforts.
  • Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
  • Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.

Administrative Assistant

HAMPTON INN AND SUITES
06.2015 - 09.2018
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Customer Service Sales Representative

Christmas Lights Etc
10.2012 - 03.2015
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.

Leasing Consultant

Avia Riverside
10.2011 - 05.2012
  • Guided prospective tenants through the paperwork process and coordinated logistics to ensure a smooth move-in experience.
  • Confirmed tenant income and other relevant details before approving lease applications.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Collected and maintained careful records of rental payments and payment dates.
  • Negotiated lease agreements to meet both tenant needs and property management goals.
  • Developed marketing materials to highlight property features, differentiating from competitors.

Education

Associate of Applied Business - Business Administration

Gwinnett Technical College
Lawrenceville, GA
05-2022

Skills

  • Microsoft Word, Excel, Power Point
  • Yardi Voyager
  • Type 69 WPM
  • Fair housing regulations
  • Customer service and Communication Skills
  • Problem Solving Skills
  • Marketing and Advertising Skills
  • Lease agreements
  • Organization and Time Management
  • Sales techniques
  • Lease renewals
  • Team Collaboration

References

Upon request

Volunteer Experience

  • Humane Society, clean/sanitized cages, walk, feed and pick up after animals, Current
  • Habitat for Humanity, Answering phones and file documents, 2011
  • Woman's Day Shelter, sort clothing, stock shelves, clean floors/offices, 2010

Timeline

Leasing Consultant (Temporary)

Aaa Apartment Staffing's Recruiter
03.2021 - Current

Sales and Leasing Consultant (Temporary)

Express Employment
12.2018 - 01.2021

Administrative Assistant

HAMPTON INN AND SUITES
06.2015 - 09.2018

Customer Service Sales Representative

Christmas Lights Etc
10.2012 - 03.2015

Leasing Consultant

Avia Riverside
10.2011 - 05.2012

Associate of Applied Business - Business Administration

Gwinnett Technical College

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Mercedes Phillips