Mercedes Plowden
Brooklyn,NY
Summary
High-energy Hotel employee successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Seeking to bring my expertise and high-performance standards in to a new housekeeping supervisor role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Civilian Hotel
Manhattan, NY
01.2021 - 12.2023
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
Housekeeper
Civilian Hotel
Manhattan, NY
07.2020 - 01.2021
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
Customer Service Representative
Tompkins Cortland Community College -SUNY
Manhattan, NY
08.2018 - 05.2020
- Assisted students with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Brooklyn ACADEMY HIGH SCHOOL
Brooklyn, NY06-2018
Some College (No Degree) - Human Resources Development
Tompkins-Cortland Community College
Dryden, NYSkills
- Staff Scheduling
- Department Coordination
- Staff Evaluations
- Cleaning Practices
- Demand Forecasting
- Customer Service
Certification
- OSHA 10
- 0SHA 30
- Customer service cetificate
Timeline
Housekeeping Supervisor
Civilian Hotel
01.2021 - 12.2023
Housekeeper
Civilian Hotel
07.2020 - 01.2021
Customer Service Representative
Tompkins Cortland Community College -SUNY
08.2018 - 05.2020
High School Diploma -
Brooklyn ACADEMY HIGH SCHOOL
Some College (No Degree) - Human Resources Development
Tompkins-Cortland Community College
Similar Profiles
Lorena Guerrero LopezLorena Guerrero Lopez
Housekeeping Supervisor at Civilian HotelHousekeeping Supervisor at Civilian Hotel
Jennifer MillerJennifer Miller
Director of Events at Carver Road Hospitality @ The Civilian HotelDirector of Events at Carver Road Hospitality @ The Civilian Hotel
Logan FaberLogan Faber
Team Leader at AmeriCorps National Civilian Community Corps, NCCCTeam Leader at AmeriCorps National Civilian Community Corps, NCCC
Nick CahillNick Cahill
Enterprise Account Executive at AccessiBeEnterprise Account Executive at AccessiBe
Timothy YaoTimothy Yao
Computer Server Maintenance Technician Intern at Stony Brook UniversityComputer Server Maintenance Technician Intern at Stony Brook University