MERCEDES POMARICO
Palm Harbor
Summary
Dynamic Assistant Manager with a proven track record excelling in customer service and team leadership. Skilled in training and developing staff, I improved operational efficiency through effective inventory management and strategic problem-solving. Committed to fostering a collaborative environment that enhances team performance and drives profitability.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Jersey Mikes
01.2017 - 12.2019
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Coached and mentored new employees on company policies and procedures.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Tracked store inventories and replenished products according to demand.
Assistant Manager
Chick-Fil-A
01.2013 - 01.2017
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Coached and mentored new employees on company policies and procedures.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Oversaw daily financial transactions and managed cash flow to support profitability.
Education
Computer Related Crime Investigation
St. Petersburg College
05.2021
Skills
- Customer service
- Team leadership
- Problem-solving
- Money handling
- Time management
- Staff training and development
- Team collaboration
- Goal setting
- Employee scheduling
- Retail operations
- Recruiting and interviewing
- Financial management
- Multitasking and organization
- Inventory management
- Financial reporting
- Canva
- Silhouette Studio
- Creative Fabrica
- Social Media Platforms- Facebook, Instagram, Tiktok
- Software- Word, Excel, Google Sheets, Outlook
- Familiar with PC and MAC operating systems
Timeline
Assistant Manager
Jersey Mikes
01.2017 - 12.2019
Assistant Manager
Chick-Fil-A
01.2013 - 01.2017
Computer Related Crime Investigation
St. Petersburg College
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